Data Reporting and Analytics Consultant V, Customer Experience
Company: Kaiser Permanente
Location: Denver
Posted on: May 8, 2024
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Job Description:
Description: Salary Range: $64.23/hour-$75.53/hour Job Summary:
In addition to the responsibilities listed below, this position is
responsible for analyzing, internally managing, and reporting
customer (including patient, member, prospective member, employer,
broker, and consultant) data; designing human-centered research
studies; conducting complex qualitative and quantitative analysis
using broad set of statistical tools; and synthesizing qualitative
and quantitative data. communicating with patient/customer to
capture survey data. This position is also responsible for
designing, facilitating, and analyzing results from focus group and
surveys; researching, testing, and employing research innovations
for improving ability to capture the voice of the customer and
customer behavior; keeping current on industry, standards, and
regulatory/compliance issues within assigned areas; and providing
education and consultation on these issues to customers Essential
Responsibilities: Practices self-leadership and promotes learning
in others by building relationships with cross-functional
stakeholders; communicating information and providing advice to
drive projects forward; influencing team members within assigned
unit; listening and responding to, seeking, and addressing
performance feedback; adapting to competing demands and new
responsibilities; providing feedback to others, including upward
feedback to leadership and mentoring junior team members; creating
and executing plans to capitalize on strengths and develop
weaknesses; and adapting to and learning from change, difficulties,
and feedback. Conducts or oversees business-specific projects by
applying deep expertise in subject area; promoting adherence to all
procedures and policies; developing work plans to meet business
priorities and deadlines; determining and carrying out processes
and methodologies; coordinating and delegating resources to
accomplish organizational goals; partnering internally and
externally to make effective business decisions; solving complex
problems; escalating issues or risks as appropriate; monitoring
progress and results; recognizing and capitalizing on improvement
opportunities; and evaluating recommendations made by others.
Interprets complex data analyses by applying findings to contextual
settings; and developing insights, reports, and presentations
telling a compelling story to stakeholders to enable and influence
decision making; participating in peer reviews; and providing
context related to data interpretations and/or limitations as
appropriate. Leads the development of advanced analytical and/or
statistical models enabling informed business decisions by
determining data and analytical requirements; translating models
and gaining stakeholder buy-in for implementation; creating complex
models leading to actionable insights; and testing, refining, and
validating models. Designs, implements, and automates business and
reporting solutions by partnering with stakeholders to advise in
their design, planning, and implementation while ensuring
consistency and coherency; evaluating and summarizing data and
results; creating summary statistics; designing data reports,
visualizations, and/or interactive Business Intelligence (BI)
reports; reporting to stakeholders on key findings; identifying
needs for the development and implementation of additional
reporting solutions; and preparing documentation as appropriate.
Drives the execution of creative data analytic approaches leading
to actionable outcomes across functional areas, business and/or
clinical lines by defining and calculating complex metrics to be
analyzed; defining, calculating, and validating algorithms; and
conducting complex analyses, including descriptive, correlational,
inferential, and/or predictive statistics. Prepares data for
analytic efforts by integrating and consolidating data; ensuring
data quality and accuracy; profiling data inaccuracies and
recommending process improvements or system changes to enhance
overall quality of the data; collaborating with stakeholders and
source system owners to resolve data quality issues as appropriate;
and cleaning and creating final data set(s) for analysis. Gathers
data and information on targeted variables in an established
systematic fashion by validating data sources; querying, merging,
and extracting data across internal and external sources;
completing routine data refresh and update; developing and/or
delivering complex tools for electronic data collection; and
providing user training, support, and documentation. Drives
strategic data-informed decisions by consulting with clients and
leadership to identify and clarify key business needs across
functional areas, business and/or clinical lines; developing
outcomes and process measures; translating business requirements;
determining data/information needs and data collection methods;
developing complex analysis plans; evaluating the impact of
business decisions on clients, customers, and/or members;
partnering with clients and staff to identify opportunities and
methods to improve efficiencies with analysis; supporting and
training end-users; and documenting processes and deliverables.
Minimum Qualifications: Minimum three (3) years experience in
qualitative and quantitative customer, patient, market, or related
research. Minimum three (3) years experience in a leadership role
with or without direct reports. Bachelors degree in Mathematics,
Statistics, Engineering, Social/Physical/Life Science, Business, or
related field and Minimum eight (8) years experience in data
analytics or a directly related field. Additional equivalent work
experience in a directly related field may be substituted for the
degree requirement. Additional Requirements: Knowledge, Skills, and
Abilities (KSAs): Procurement and Contracting; Customer Data;
Journey Mapping; Qualitative Research Methods; Quantitative
Research Methods; The Scientific Method; Negotiation; Business
Planning; Written Communication; Data Extraction; Data Mining; Data
Visualization Tools; Statistical Programming Language; Relational
Database Management; Vendor Management; Project Management
Preferred Qualifications: Three (3) years experience working with
Tableau. Three (3) years experience working with SPSS. Accredited
Project Management Certification. Accredited Process Improvement
Certification. Three (3) years project management experience. Three
(3) years programming experience. Three (3) years experience
working with data visualization tools. Three (3) years experience
working with Excel. Two (2) years experience delivering
presentations to senior management. Two (2) years experience in
transition or change management implementation. Three (3) years
relational database experience. Three (3) years experience working
with SQL. Three (3) years experience working with business
intelligence tools. Two (2) years health care experience. Three (3)
years experience working with statistical analysis software. Three
(3) years experience working with data extraction and manipulation
language. Primary Location: Colorado,Denver,Lowry Administration
Scheduled Weekly Hours: 40 Shift: Day Workdays: Mon, Tue, Wed, Thu,
Fri Working Hours Start: 08:00 AM Working Hours End: 05:00 PM Job
Schedule: Full-time Job Type: Standard Worker Location: Remote
Employee Status: Regular Employee Group/Union Affiliation:
NUE-PO-01-NUE-Non Union Employee Job Level: Individual Contributor
Specialty: Data Analytics & Reporting Department: Po/Ho Corp -
Enterprise Membership System - 0315 Pay Range: $133600 - $172810 /
year The ranges posted above reflect the location in the job
posting. The salary range may vary if you reside in a different
location or state than the location posted. Travel: No Remote: Work
location is the remote workplace (from home) within KP authorized
states. Worker location must align with Kaiser Permanente's
Authorized States policy. At Kaiser Permanente, equity, inclusion
and diversity are inextricably linked to our mission, and we aim to
make it a part of everything we do. We know that having a diverse
and inclusive workforce makes Kaiser Permanente a better place to
receive health care, a more supportive partner in our communities
we serve, and a more fulfilling place to work. Working at Kaiser
Permanente means that you agree to and abide by our commitment to
equity and our expectation that we all work together to create an
inclusive work environment focused on a sense of belonging and
wellbeing. Kaiser Permanente is an equal opportunity employer
committed to a diverse and inclusive workforce. Applicants will
receive consideration for employment without regard to race, color,
religion, sex (including pregnancy), age, sexual orientation,
national origin, marital status, parental status, ancestry,
disability, gender identity, veteran status, genetic information,
other distinguishing characteristics of diversity and inclusion, or
any other protected status. Submit Interest
Keywords: Kaiser Permanente, Commerce City , Data Reporting and Analytics Consultant V, Customer Experience, Advertising , Denver, Colorado
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