Rep 1, Cust Svc Billing

Company: SPECTRUM
Location: Colorado Springs
Posted on: April 29, 2025

Job Description:

Good listener. Multi-tasking problem-solver. Enthusiastic communicator. Does this sound like you? If so, consider starting your career at Spectrum as a professional Customer Service Representative on our billing team.
BE PART OF THE CONNECTIONAt Spectrum, we keep more than 31 million customers connected by delivering Internet, Voice, and Video solutions to power todays evolving network demands. Customer Service Representatives on our billing team are vital to our mission, providing the product knowledge and account support that our customers rely on. Here, you will work in a fast-paced environment alongside a great team of helpful co-workers.WHAT OUR CUSTOMER SERVICE REPS ENJOY MOST

• Talking to many different types of people from across the country
• Answering inbound phone calls from customers related to billing inquiries
• Empathizing with customers while accurately addressing their billing needs and meeting our high customer service standards
• Establishing and growing professional, positive relationships with Spectrum customers
• Collaborating with management on customer issue escalations
• Representing a Fortune 100 company with professionalism and courtesyWe are a large organization operating 24/7 bustling call centers offering a variety of shifts. On any given day, youll find yourself in the office, navigating multiple computer programs, and speaking with customers over the phone. People who succeed in this role are understanding, resilient, professional, and treat others with kindness and respect. If you can see yourself working in this environment, youll feel at home on our billing team.
  WHAT YOULL BRING TO SPECTRUM Required Qualifications
  • Education: High school diploma or equivalent
  • Schedule: Ability to work a variety of schedules including nights, weekends, and holidays
  • Language: Ability to read, write, speak and understand EnglishPreferred Qualifications
    • Experience: 6+ months of customer service experience; 6+ months of experience working with computers and software applications; previous work in cable operations or a telecommunications call center
    • Technical Skills: MS Office, computer skills, typing
    • Skills: Communication, organization, time management, problem-solving, efficient, multi-tasking, customer service
    • Abilities: Dependable, courteous, enthusiastic, empathetic, results-driven, professional, resilient SPECTRUM CONNECTS YOU TO MORE
      • Supportive Teams: Learn from managers and work with team-oriented colleagues who want you to grow and succeed
      • Competitive Pay: Generous $20 per hour starting pay
      • Dynamic Growth: The growth of our industry and evolving technology will power your career as you move up or around the company
      • Learning Culture: We invest in your learning, and provide paid training and coaching to help you succeed
      • Total Rewards: Apply now, connect a friend to this opportunity or !
        CCS114 2025-51820 2025
        
        Here, employees dont just have jobs, they build careers. Thats why we believe in offering a comprehensive package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
        
        
        A qualified applicants criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
        
        This job posting will remain open until 2025-05-05 06:00 AM (UTC) and will be extended if necessary.
        
        The base pay for this position generally is between $20.00 and $25.25. The actual compensation offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location. We comply with local wage minimums and also, certain positions are eligible for additional forms of other incentive-based compensation such as bonuses.
        
        
        
        Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet, TV, Mobile and Voice, Spectrum Networks, Spectrum Business and Spectrum Reach. When you join us, youre joining a strong community of 95,000 employees working together to serve more than 31 million customers in 41 states and keep them connected to what matters most. Watch this video to learn more.
        
        Who You Are Matters Here Were committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets.
        Required
        Preferred

        Job Industries

        • Other

Keywords: SPECTRUM, Commerce City , Rep 1, Cust Svc Billing, Accounting, Auditing , Colorado Springs, Colorado