Shop Service Writer

Company: HONNEN EQUIPMENT COMPANY INC
Location: Commerce City
Posted on: May 12, 2022

Job Description:

DescriptionPosition Summary: This position will maintain work orders for Service Technicians out of our Commerce City, CO City location. The Service Writer is the first point of contact both on the phone and for walk-in traffic of customers and internal staff and makes sure accurate information is obtained for work orders for all matters relating to Shop Service. This position tracks equipment repair process, ensures timely communication with customer, timely distribution of invoices, and via the phone, assists Service Technicians with equipment repair. Essential Functions:Open work (repair) orders as directed by the Service Technician/Customer and maintain control/follow up with customer until they are closed and invoicedAssist in efficiencies with Service Technicians in field by gathering information, logging into proprietary software, and assisting Technicians while they are in the field.Take incoming customer calls and schedule Service workWork closely with Service Manager in policy matters as it pertains to Shop Service operationsIssue, post and code purchase orders on company proprietary softwareAssist in preparing quotes as required; follow through with Service Technician/Customer until complete, providing updates to the customer while work is being performedObtain purchase orders from customers upon quoting and acceptance of repairs, including COD and Power Plan customersMaintain Field Service Department filing and recordsUpdate customer profiles using equipment S/N, hours, or other information (attachment) from the customer work ordersWork with Warranty to reconcile warranty work ordersKeep up-to-date with Service Technicians on the status of work orders to be able to keep customers current on their equipmentRequirementsQualifications:Three (3) years industry related or equivalent experience required-- - Certificate/degree from a diesel program preferred Knowledge, Skills, and Abilities:Basic knowledge of accounting practices3-5 years' experience as a diesel technician preferredAdvanced computer and application skills in Microsoft productsTechnical and parts knowledge is preferredExcellent teamwork, interpersonal, self-motivation and formal communication skills requiredStrong ability to keep up in a fast paced environment and keep organizedPI174109001SDL2017

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