Shop Service Writer
Company: HONNEN EQUIPMENT COMPANY INC
Location: Commerce City
Posted on: May 12, 2022
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Job Description:
DescriptionPosition Summary: This position will maintain work
orders for Service Technicians out of our Commerce City, CO City
location. The Service Writer is the first point of contact both on
the phone and for walk-in traffic of customers and internal staff
and makes sure accurate information is obtained for work orders for
all matters relating to Shop Service. This position tracks
equipment repair process, ensures timely communication with
customer, timely distribution of invoices, and via the phone,
assists Service Technicians with equipment repair. Essential
Functions:Open work (repair) orders as directed by the Service
Technician/Customer and maintain control/follow up with customer
until they are closed and invoicedAssist in efficiencies with
Service Technicians in field by gathering information, logging into
proprietary software, and assisting Technicians while they are in
the field.Take incoming customer calls and schedule Service
workWork closely with Service Manager in policy matters as it
pertains to Shop Service operationsIssue, post and code purchase
orders on company proprietary softwareAssist in preparing quotes as
required; follow through with Service Technician/Customer until
complete, providing updates to the customer while work is being
performedObtain purchase orders from customers upon quoting and
acceptance of repairs, including COD and Power Plan
customersMaintain Field Service Department filing and recordsUpdate
customer profiles using equipment S/N, hours, or other information
(attachment) from the customer work ordersWork with Warranty to
reconcile warranty work ordersKeep up-to-date with Service
Technicians on the status of work orders to be able to keep
customers current on their
equipmentRequirementsQualifications:Three (3) years industry
related or equivalent experience required-- - Certificate/degree
from a diesel program preferred Knowledge, Skills, and
Abilities:Basic knowledge of accounting practices3-5 years'
experience as a diesel technician preferredAdvanced computer and
application skills in Microsoft productsTechnical and parts
knowledge is preferredExcellent teamwork, interpersonal,
self-motivation and formal communication skills requiredStrong
ability to keep up in a fast paced environment and keep
organizedPI174109001SDL2017
Keywords: HONNEN EQUIPMENT COMPANY INC, Commerce City , Shop Service Writer, Advertising , Commerce City, Colorado
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