Field Service Writer
Company: HONNEN EQUIPMENT COMPANY INC
Location: Commerce City
Posted on: May 14, 2022
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Job Description:
Position Summary:This position will maintain work orders for
Field Service Technicians out of our Commerce City location. The
Service Writer is the first point of contact both on the phone and
for walk-in traffic of customers and internal staff and makes sure
accurate information is obtained for work orders for all matters
relating to Field Service. This position tracks equipment repair
process, ensures timely communication with customer, timely
distribution of invoices, and via the phone, assists Field Service
Technicians with equipment repair.Essential Functions:Open work
(repair) orders as directed by the Field Service
Technician/Customer and maintain control/follow up with customer
until they are closed and invoicedAssist in efficiencies with Field
Service Technicians in field by gathering information, logging into
proprietary software, and assisting Technicians while they are in
the field.Take incoming customer calls and schedule Field Service
workWork closely with Service Manager in policy matters as it
pertains to Field Service operationsIssue, post and code purchase
orders on company proprietary softwareAssist in preparing quotes as
required; follow through with Field Service Technician/Customer
until complete, providing updates to the customer while work is
being performedObtain purchase orders from customers upon quoting
and acceptance of repairs, including COD and Power Plan
customersMaintain Field Service Department filing and recordsUpdate
customer profiles using equipment S/N, hours, or other information
(attachment) from the customer work ordersWork with Warranty to
reconcile warranty work ordersKeep up-to-date with Field Service
Technicians on the status of work orders to be able to keep
customers current on their equipmentSupervisory:Assisting Service
Manager as needed with annual reviews as needed.PM20$25.00 - $30.00
HrlyQualifications:Three (3) years industry related or equivalent
experience required-- - Certificate/degree from a diesel program
preferredKnowledge, Skills, and Abilities:Basic knowledge of
accounting practices3-5 years' experience as a diesel technician
preferredAdvanced computer and application skills in Microsoft
productsTechnical and parts knowledge is preferredExcellent
teamwork, interpersonal, self-motivation and formal communication
skills requiredStrong ability to keep up in a fast paced
environment and keep organizedPM20Physical Effort:Light physical
effort required by handling objects up to 20 pounds occasionally
and/or up to 10 pounds frequently.PI174108966SDL2017
Keywords: HONNEN EQUIPMENT COMPANY INC, Commerce City , Field Service Writer, Advertising , Commerce City, Colorado
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