Service Writer

Company: HONNEN EQUIPMENT COMPANY INC
Location: Commerce City
Posted on: January 19, 2023

Job Description:

Honnen Equipment Co., your authorized dealer for John Deere Construction & Forestry equipment. Since 1963 Honnen operated with a philosophy of not just meeting, but exceeding, customers' expectations. Honnen is one of the oldest and largest John Deere dealers in North America, now operating out of 11 locations in 4 different states covering the Rocky Mountain Region. Our mission here is to partner with our customers to provide superior value through the lowest owning and operating costs while representing world-class products.
We offer our employees full benefits at competitive premiums as well as a contributing 401K, paid time off, paid holidays, and a performance based incentive program. For our service technicians/service staff we offer the opportunity and training to not only work on John Deere but also on other heavy equipment products as well. Sound like a team you would like to be a part of? Complete an application today!

Position Summary:
This position will maintain work orders for the equipment being worked on in our service shop. The Service Writer is the first point of contact both on the phone and for walk-in traffic of customers and internal staff and makes sure accurate information is obtained for work orders. This position also tracks equipment repair process and ensures timely communication with customer and timely distribution of invoices.

Essential Functions:

Greet customers at the shop office counter and obtain all required information about the machine
Open work (repair) orders as directed by the Service Manager/Shop Foreman and maintain control/follow up with customer until they are closed and invoiced
Issue, post and code purchase orders on company proprietary software
Assist in preparing quotes as required; follow through with customer and Shop Foreman until complete, providing updates to the customer while work is being performed
Obtain purchase orders from customers upon quoting and acceptance of repairs, including COD and Power Plan customers
Field internal and external inquiries to the Service Department
Maintain Service Department filing and records
Update customer profiles using equipment S/N, hours, or other information (attachment) from the customer work orders
Work with Warranty to reconcile warranty work orders
Keep up-to-date with shop foremen on the status of work orders to be able to keep customers current on their equipment

Other Functions:

Provides coverage for other office personnel within the department as needed

Qualifications:

Three (3) years industry related or equivalent experience preferred

Knowledge, Skills, and Abilities:

Basic knowledge of accounting practices
Advanced computer and application skills in Microsoft products
Technical and parts knowledge is preferred
Excellent teamwork, interpersonal, self-motivation and formal communication skills required
Strong ability to keep up in a fast paced environment and keep organized

Compensation:
$26.00- $32.00 DOE

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