Call Center Specialist

Company: Robert Half
Location: Louisville
Posted on: January 15, 2026

Job Description:

Job Description Job Description We are looking for a dedicated Call Center Specialist to join our team on a contract-to-permanent basis in Louisville, Kentucky. In this role, you will provide exceptional customer service, address inquiries, and assist with resolving issues in a detail-oriented and efficient manner. This is an excellent opportunity to transition into a long-term position, offering a dynamic work environment and growth potential. Responsibilities: · Receive and respond accurately and professionally to customer inquiries/concerns received via telephone. · Respond to all customer’s inquiries utilizing all available resources and knowledge, researching and exploring answers · Properly relay information to staff concerning calls and inquiries · Identify and escalate unresolved inquiries to appropriate departments · Accurately and thoroughly record all interactions in the company system of record · Defuse and de-escalate customer's issues to ensure great customer experience · Verify and update customer information · Identify and escalate priority issues · Perform data entry into the company business system · Proactively address client and vendor issues and concerns · Efficiently utilize the company records program · Provide excellent customer service to co-workers, clients and vendors · Perform other duties as assigned · Knowledge of call center operations and phone etiquette · Education equivalent to a two-year degree from a regionally accredited institution in Public Administration · Related work in customer service and/or call center environments. · Must be able to communicate effectively both orally and in writing · Possess strong typing and computer skills with knowledge of Microsoft Office products · Possess strong organizational skills required to prioritize tasks and demands and consistently to deliver work product on time. · Detail oriented · Self-motivated, self-directed, and flexible · Maintain confidentiality of work-related information · Exercise good judgement · Multilingual abilities are a plus

Keywords: Robert Half, Commerce City , Call Center Specialist, Customer Service & Call Center , Louisville, Colorado