CommerceCityRecruiter Since 2001
the smart solution for Commerce City jobs

Customer and Technical Support Manager

Location: Commerce City
Posted on: April 8, 2021

Job Description:

POSITION SUMMARY:In this critical role, you will focus on solving complex, high-impact technical and customer problems by creating and managing customer-facing processes with the senior leadership of Honnen Equipment. This position will be Honnen Equipment's Connected Solutions expert by leading a dedicated team to deliver the best in the industry precision, telematics, and equipment optimization solutions to our customers. In this role, you will manage the customer's experience being the leader of the key points of contact and trusted advisor for Honnen Equipment's technology and larger Product Support customers. You will work with the Sales, Parts, Technical Services, and Service Departments to promote and market Honnen Equipment's product offering. Your primary focus with be delivering John Deere's equipment technology solutions to Honnen Equipment's customers within our market areas to make Honnen Equipment the market leader in equipment technology. ESSENTIAL FUNCTIONS: INVENTORY:Processes: Be the equipment and technology support expert participating with the sales, parts, and service teams to facilitate customer's needs and wants. Maintain expert-level technical knowledge on John Deere and competitive equipment and be able to identify and communicate competitive advantages of the John Deere equipment to the Honnen Equipment team and its customers. Be the first point of contact for Honnen Equipment's larger customers when they are having equipment issues. Be infield with Technicians as needed to assist in diagnosing and repairing equipment issues when needed. Work with Service and Parts departments to ensure Technicians and Parts Consultants are trained and ready to deliver solutions to Honnen Equipment customers Build strong, trusting relationships with Honnen Equipment's large customers. Understand the technical needs of our customers and deliver solutions in an urgent and timely manner. Maintain assigned vehicle and related equipment by managing and scheduling routine maintenance. Promote Honnen Equipment's service, parts, and technical services departments to Honnen Equipment's customers by asking for their business and promoting Product Support capabilities and specials. Provide value to our customers by delivering solutions that save them time, reduces their risk, and increases their profits. Provide leadership and execute on providing Honnen Equipment's large customers a positive experience by being the customer voice with Honnen Equipment. Serve as an internal and external trainer for John Deere and other Connected and Technical Support product solutions. Communicate with Honnen Equipment's sales and support staff by using provided Hardware and Software tools and programs, including cell, text, email, CRM, and online programs. Manage Honnen Equipment's Connected Support equipment, subscriptions, and activations. Be fully accountable for the distribution and use of all Honnen Equipment's inventory Work overtime and weekends as required. Attend applicable training events and seminars. Complete all necessary asset tracking paperwork. Other duties as assigned. KEY METRICS: Market Share / Customer Satisfaction / Connected Support revenue and profitability / Department employee recruitment, retention & development. SUPERVISORY: Manages the Technical Services group. Manages Product Support customer relationships ensuring we are delivering highest possible value to our customers. Manages the Smart Grade and Customer Support Consultants, ensuring that our Connect Support Solutions vision is being executed and goals met. QUALIFICATIONS: Bachelor of Science Degree and equivalent job-related experience (10 years of Industry experience) Advanced connected support and technical knowledge in the heavy equipment industry is preferred. KNOWLEDGE, SKILLS, AND ABILITIES: Dealership sales, service, training, or other related work experience preferred. Ability to operate with a solutions approach and identify existing/emerging customer needs. Ability to think strategically. Demonstrates leadership, organizational, management, interpersonal, analytical and communication skills. Ability to work flexible hours and travel to store locations and customers. Ability to create positive relationships with the community, customers and dealership personal. TRAVEL:1 week a month of travel may be required. PHYSICAL EFFORT:Generally, not required. Compensation: $90,000 - $115,000 DOE PM20 PI132243655

Keywords: HONNEN EQUIPMENT CO OF UTAH ID, Commerce City , Customer and Technical Support Manager, Executive , Commerce City, Colorado

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category

Other Executive Jobs

Accounting Manager
Description: Accounting Manager, Denver - Brilliant EarthBrilliant Earth is one of the fastest growing e-commerce jewelers in the world, and the global leader in ethically sourced fine jewelry. Founded in 2005, we (more...)
Company: Brilliant Earth
Location: Denver
Posted on: 04/18/2021

Psychiatric Medical Director
Description: Psychiatric-Mental Health opening in Denver, Colorado. This and other physician
Company: Cambridge Medical Professionals
Location: Denver
Posted on: 04/18/2021

Funding Manager - Mortgage - Closing, Jumbo, Wire
Description: If you are a Funding Manager - Mortgage with experience, please read on With over 25 years of experience serving our customers, we are looking to bring on an outside the box thinker. The right leader (more...)
Company: CyberCoders
Location: Englewood
Posted on: 04/18/2021

Senior Account Manager
Description: The Sr. Account Manager establishes, develops and maintains business relationships with leaders and executives within the IT Engineering space, as well as key stakeholders within a variety of client (more...)
Company: The Select Group
Location: Denver
Posted on: 04/18/2021

Lead Accessibility L&D Manager
Description: Company Overview: Charter Communications is America--s fastest growing TV, internet and voice company. We--re committed to integrating the highest quality service with superior entertainment and communications (more...)
Location: Conifer
Posted on: 04/18/2021

Restaurant Manager
Description: Are you looking for an awesome opportunity to grow your Restaurant Management Career Benihana is an iconic brand and unique concept with over 55 years of combined history and stability.At Benihana, we (more...)
Company: Benihana
Location: Denver
Posted on: 04/18/2021

Community Success Manager-InCommon
Description: InCommon Community Success ManagerDo you like building and managing relationships with highly motivated volunteers Jazzed about helping others use and influence the direction of community-source software (more...)
Company: Internet 2
Location: Denver
Posted on: 04/18/2021

Regional Account Manager
Description: Compensation: 45k Base Commission structureIdeal start date: ASAPA regional accounts manager specializes in overseeing the account operations
Company: Ultimate Staffing
Location: Denver
Posted on: 04/18/2021

Senior Solution Architect - Data Management
Description: Senior Solutions ArchitectThe Doyle Group is an experienced IT Placement and IT Consulting firm headquartered in Denver, CO. Our mission is to partner with our clients who seek strategic talent and to (more...)
Company: The Doyle Group
Location: Denver
Posted on: 04/18/2021

Technical Project Manager
Description: Technical Project Manager - 100K - 125K DOE- Denver, Colorado Denver Tech Center or remote USA The Role Do you have 5 years of demonstrated success leading highly complex technical development projects (more...)
Company: zvelo
Location: Denver
Posted on: 04/18/2021

Log In or Create An Account

Get the latest Colorado jobs by following @recnetCO on Twitter!

Commerce City RSS job feeds