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Manager Field Support Systems

Company: Bimbo Bakeries USA
Location: Commerce City
Posted on: May 12, 2022

Job Description:

Manager Field Support Systemsreq28736Employment Type: RegularLocation: COMMERCE CITY,COHave you ever enjoyed Arnold, Brownberry or Oroweat bread? A Thomas' English muffin or bagel? Or perhaps snacked on a Sara Lee, Entenmann's or Marinela cake or donut? If the answer is yes, then you know Bimbo Bakeries USA! Bimbo Bakeries USA is part of Grupo Bimbo, the world's largest baking company with operations in 33 countries. Bimbo Bakeries USA (BBU) employs 20,000 associates across the U.S. in bakeries, sales centers, corporate offices and on sales routes to ensure our consumers have the freshest products to feed their families at every meal. But our associates come to work for much more - the chance to feed their own lives through exciting work that offers the opportunity to make a real difference in their professional and personal lives every day. Description:#LI-SO1Position Summary:Provide leadership and project management with emphasis on field support, route distribution, supply chain automation, shipping systems, asset management, vendor governance and safety. This position also provides second level customer support and analysis in the areas of Sales Centers, Distribution Centers, Bakeries and other locations in the field. This position has responsibilities for projects and implementations of Business Technology systems as well as upgrades in the field for both new and existing facilities.IT experience is not required! We're on the search for someone who is ambitious, self-starter, likes to travel, enjoys meeting new people and learning new things. This person will travel among different business units and explore issues with technology.Key Job Responsibilities:Position RequirementsSupport day to day business operations in the field.Project support as needed for innovation and improvements.Relationship with vendors and service providers to ensure on-time delivery of services and continuous improvement.Responsible for second level DSD route application and hardware troubleshooting including on-site support when warranted.Work with Application Support teams to implement workarounds for reported issues affecting the business.Help identify training needs in the business on all supported applications and systems.As necessary, provide on-site training when it has been evaluated to be warranted and cost justified.Recommends procedures and controls for problem prevention in the business operations.Provides support for projects and implementations in the field for new applications and new systems.Provides second level on call after hours support.Perform other duties as assigned.Flexible on locationPosition Requirements:Key Behavioral Competencies:Strong oral and written communications, interpersonal relations, organizational and planning skills.Demonstrate working knowledge of the business and understanding of the applications used.Ability to display tact and diplomacy when assisting customers, co-workers, consultants and vendors.Ability to work under pressure and manage multiple, concurrent and conflicting priorities and deadlines.Background in the use and/or support of applications such as sales and distribution systems.Proficient with Microsoft Office preferred.Supports Grupo Bimbo's E5 Behaviors, and Diversity, Equity & Belonging Strategies.100% travel requiredLocation of job is flexible. Primary area of coverage West Business Unit Education and Work History:5 - 7 years of experience in customer support using business applications and interfacing with information technology support.Bachelor's degree in the area of Business or related preferred. A combination of education, training and experience that results in demonstrated competency to perform the work may be substituted.Knowledge of ITIL best practices - ITIL certification is a plus.The physical and mental demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be requested to enable individuals with disabilities to perform the essential functions.Bimbo Bakeries USA is an equal opportunity employer with a policy that provides equal employment opportunity for applicants and employees regardless of race, color, religion, disability, gender, age, national origin, sexual orientation, gender identity, marital status, pregnancy, veteran status, or any other classification protected by law. This policy applies to all aspects of employment, including recruitment, hiring, promotion, compensation, reassignment, layoff, discharge, education, training and all other working conditions. To further the principle of equal employment opportunity, Bimbo Bakeries USA has developed affirmative action plans for minorities and women, qualified individuals with disabilities, and Vietnam-era and special disabled veterans and other protected veterans.

Keywords: Bimbo Bakeries USA, Commerce City , Manager Field Support Systems, Executive , Commerce City, Colorado

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