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Director of Client Engagement and Retention

Company: FIS
Location: Commerce City
Posted on: July 27, 2022

Job Description:

Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Bachelor of Business Management Travel Percentage : 25 - 50%Job DescriptionThe CompanyWorldpay by FIS is making payments smarter, faster and easier for all our partners, as well as the consumers they serve. From the largest retailers in the U.S. to the coffee shop down the street, we are leading the transformation in payments through chip-enabled cards, mobile wallets, eCommerce, and payment solutions for businesses of all sizes. We are the fastest growing payments company in the U.S., first in PIN Debit transactions and the second largest merchant acquirer. Visit for more.The OpportunityWorldpay by FIS growth is delivered by every single team member--it is individuals working together to make success happen. By leaving no rock unturned, we can find new opportunities for continued growth everywhere. As leader of the North America, you will be responsible for the success of your leadership team and their direct reports with the goals of reducing attrition and maximizing merchant lifetime value. This role will work with internal teams across multiple disciplines to identify, create and implement action plans to improve the SMB experience to meet the business goals.About the teamThe North America SMB Relationship Management team is responsible for servicing, retention, and cross sales across FIS small to medium size merchant portfolio. The team focuses on retainment of SMB merchants by managing the relationship with strategic touchpoints, identifying revenue protection and growth opportunities, and working with internal and external partner teams to ensure the merchant is receiving top tier service and support.What you will be doing--- Provides leadership for area of responsibility including planning, coaching, recruiting, selection, performance development and mentoring.--- Monitors staff performance, works with employees to implement goals and document progress, approves incentive compensation calculations and works with Human Resources on employee related issues.--- Responsible for activities involved in selling products and/or services, developing new accounts and/or expanding existing accounts.--- Directs resources in a cost-effective, innovative manner including assisting sales executives in effective use of resources and tools.--- Develops sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.--- Identifies critical market segments through market research and competitor analyses and recommends strategies for improvement.--- Implements and executes sales and service policies and practices.--- Participates in building, packaging and price setting with members of management to meet market needs.--- Ensures development and maintenance of long-term relationships with client base.What you bring--- Requires strong management, organizational, team building, coaching and mentoring skills. Bachelor s degree or the equivalent combination of education, training, or work experience.--- Requires strong business skills, industry knowledge, financial management and planning skills, long-term vision and executive presence--- General knowledge of financial and/or payment solutions technology including systems, applications and banking practices--- Requires expert negotiation and communication skills, both written and verbal--- Excellent skills in communicating ideas both verbally and in written form in a clear, concise and professional manner including presentations--- Ability to communicate effectively with all levels of management in an organized, professional manner--- Skill in productivity, planning and workload management--- Requires solid decision-making and problem solving skillsAdded bonus if you have--- Analytical skills are required to determine client business needs and requirements--- Ability to remain calm under various levels of pressure--- Ability to show established track record of involvement in industry trade groups preferred--- Requires the ability to establish and maintain effective working relationships with all levels of management (internally/externally), employees, clients and public--- Ability to identify, address and resolve employee related issuesWhat we offer you---Attractive benefits including private medical cover, dental cover, and travel insurance---A variety of career development tools, resources, and opportunities---The chance to work on some of the most challenging, relevant issues in financial services & technology.Vaccination RequirementsNotice to all US applicants: All employees must be fully vaccinated against COVID-19. Individuals with a disability (including a medical condition) or sincerely held religious beliefs or practices that prevent them from getting the vaccine may request an exemption from the vaccine requirement.Privacy StatementFIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice .EEOC StatementFIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis. Sourcing ModelRecruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

Keywords: FIS, Commerce City , Director of Client Engagement and Retention, Executive , Commerce City, Colorado

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