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Service Manager

Company: Custom Truck One Source
Location: Commerce City
Posted on: July 28, 2022

Job Description:


Job Description

Department TruckSvc

Reports To General Manger

FLSA Status Exempt (Salaried)

Date August 2019

Location Denver, CO


Custom Truck One Source has openings for Service Manager with background in aerial, construction equipment, and heavy & light duty trucks. The Service Manager will be responsible for communicating company goals, safety practices, and deadlines to a team. To perform this role successfully, an individual must be able to motivate team members, provide help on training and development needs, and monitor team performance. They will be responsible for maintaining the equipment we sell and customer units.

Essential Duties and Responsibilities

* Responsible for maintaining and enforcing a safe work environment at all times.
* Achieve the KPI goals set for the service department.
* Quickly and safely evaluate worksite equipment repairs.
* Service operations leader with accountability of all results (profitability, customer perspective, rework, quality, turnover, employee attitudes, etc.)
* Maintain and coordinate the entire service function; Manage the service/repair of equipment and implement and execute the functions of price, quality and turn-around.
* Schedule work and coordinate daily shop functions for employees and emphasize what the expected time and cost goal is to complete the job.
* Direct technicians in their function and make plans for their future training and development.
* Assist in trouble shooting and repair of equipment as needed to promote and support timely repair of equipment and the coaching of technicians.
* Communicate with customers, management, suppliers and technicians to assure smooth operation of the shop.
* Responsible for all invoicing of billable service parts and labor hours.
* Direct technicians in their function and make plans for their future training and development.
* Assist in trouble shooting and repair of equipment as needed to promote and support timely repair of equipment and the coaching of technicians.
* Follow all company Operational Procedures and QC Standards.
* Maintain a professional and technical knowledge of equipment by attending educational workshops.
* Oversees all employees of the service department.

Required Skills and Qualifications

* Associates degree or other relevant college degree
* Non-Degreed: 3 years proven experience in a similar role
* Knowledge of heavy and light duty trucks and equipment
* Previous managerial experience
* Valid Driver's License required (Valid Class B CDL required within 90 days of employment
* Extremely detail oriented and accurate
* Must be able to work in a fast-paced environment
* Mechanical aptitude
* Setting priorities and adapting to changing work priorities
* Must be self-sufficient and driven
* Meeting deadlines and schedules
* Strong attendance record
* Professional personal appearance
* Must be able to pass a pre-employment drug test, physical, and audiogram.
* Ability to work with mathematical concepts. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
* This job requires "people" skills and a genuine desire to service the client. A positive attitude and willingness to maintain a professional demeanor with clients and team members is essential to this position
* Ability to see things in close proximity whether through natural or corrected vision
* Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times
* Talk to others to convey information effectively
* Understand written sentences and paragraphs in work related documents
* Use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
* Monitor/Assess performance of yourself, other individuals, or organizations to make improvements or take corrective action
* Communicate effectively in writing as appropriate for the needs of the audience
* Identify complex problems and reviewing related information to develop and evaluate options and implement solutions

Preferred Skills and Qualifications

* General mechanical aptitude and experience with parts required. Knowledge of hydraulic, heavy equipment, diesel truck and/or farm equipment preferred.
* General aptitude in working with common computer software (MS Office Suite, internet, etc.) to process orders. Knowledge of inventory software (FishBowl, etc.) to process purchase orders and tracking inventory helpful.
* Knowledge of principles and processes for providing a positive service experience. This includes internal client needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

Working Conditions

* The ability to work as scheduled with punctual attendance 7:30 am-5:00 pm, Monday-Friday plus any additional hours/days necessary in order to meet business demands
* Majority of work performed in shop or office setting
* May be exposed to bright lights, extreme temperatures, loud noise, dust, gas and/or fumes

Physical Requirements

* The ability to bend, stoop and lift up to 50 lbs
* Occasional lifting, carrying, pushing, and/or pulling; some climbing and balancing; significant stooping, kneeling, crouching, and/or crawling

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change, or new ones may be assigned at any time with or without notice.

Custom Truck One Source is an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Keywords: Custom Truck One Source, Commerce City , Service Manager, Executive , Commerce City, Colorado

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