Director, Membership Services - Colorado Rapids

Company: Kroenke Sports Enterprises
Location: Commerce City
Posted on: November 18, 2022

Job Description:

Job Description Job Title: Director, Membership Services Department: Membership Services Business Unit : Colorado Rapids Location: Dick's Sporting Goods Park Reports To: VP, Ticket Sales & Service (Colorado Rapids) Employment Type: Full-time-Salaried-Exempt Supervisor Position: Yes ________________________________________________________________________________________________ Kroenke Sports & Entertainment (KSE) is an American Sports and Entertainment holding company based in Denver, Colorado. KSE is committed to providing world class sports and entertainment for both live and broadcast audiences. We are the employer of choice as the owner and operator of Ball Arena, DICK'S Sporting Goods Park, the Paramount Theatre, 1STBANK Center, Denver Nuggets (NBA), the Colorado Avalanche (NHL), Colorado Mammoth (NLL), Colorado Rapids (MLS), KIMN,KXKL, KKSE (FM/AM), Altitude Sports & Entertainment, Major League Fishing/Fishing League Worldwide (MLFLW), Winnercomm, Outdoor Sportsman Group and SkyCam. Nature of Work: The Colorado Rapids are seeking a highly motivated professional to join the Ticket Sales and Service leadership team as the Director of Membership Services. The Director of Membership Services will be responsible for developing and overseeing all Season Ticket Member retention and customer service strategies. As a member of the Rapids Ticket Sales and Service leadership team, this individual will directly oversee the Manager of Membership Services and their team of Member Services Executives. Examples of work performed: Develop the business strategy for all Season Ticket Member retention efforts Oversee all executable action items related to Season Ticket Member retention and customer service Execute, track, and adjust our retention strategies to ensure we meet our yearly ticket sales and revenue goals. Oversee Manager of Membership Services to set revenue and daily best practice goals for all Membership Services Executives. Manage progress and efforts toward achieving these goals. Provide and oversee all customer service initiatives for Rapids Season Ticket Members. This includes handling inbound customer calls, ensuring customer satisfaction, responding to and creating solutions for customer questions/concerns. Develops the renewal sales timeline. Coordinates all written and digital communication related to our retention strategy. Regularly updates our progress to our overall goal. Create and implement cross selling and upgrade strategies for our Season Ticket Members. Assist in creating and executing annual Season Ticket Member events. Manage our Season Ticket Member events calendar and all communication regarding upcoming events. Implement and adjust Season Ticket Member benefits and programs to continue creating value for these package holders. Responsible for timely communication with Season Ticket Members regarding important club information. Plan and execute weekly and monthly communication plans. Regularly develops and implements sales training related to the retention area of the business. Assists the Manager of Membership Services with the hiring process for all Membership Services Executives. Work closely with Director of Ticket Sales to ensure that our new business and retention strategies align. Additional duties as assigned by the Vice President of Ticket Sales or Rapids Senior Management. This description is a summary only and is describing the general level of work being performed, it is not intended to be all-inclusive. The duties of this position may change from time to time and/or based on business needs. We reserve the right to add or delete duties and responsibilities at the discretion of the supervisor and/or hiring authority. Qualifications: Minimum Bachelor's degree Minimum of two years of ticket sales management experience within the sports industry Minimum of five years of experience in a sales and retention capacity Ability to acquire or produce and maintain a valid driver's license and meet company vehicle driving standards. Applicants must meet minimum qualifications at the time of hire. Preferred Knowledge of the Major League Soccer Advanced sales training Microsoft Dynamics CRM experience, Competencies/Knowledge, Skills & Abilities: History of managing a sales/service team and exceeding organizational sales goals Excellent verbal and written communication skills Ability to manage multiple tasks, attend to detail and meet short deadlines Working knowledge customer service best practices and conflict resolution Ability to acquire or produce and maintain a valid Colorado driver's license and meet company vehicle driving standards Compensation: Base Salary range $75,000 - $95,000 Eligible for commission plan Eligible for annual discretionary bonus Benefits Include: 12 Paid Company Holidays Health Insurance (Medical, Dental, Vision) Paid Time Off (PTO) Life Insurance Short and Long-term Disability Health Savings Account (HSA) Flexible Spending plans (FSAs) 401K/Employer Match All applicants for employment at KSE may be required to be fully vaccinated against COVID-19 prior to commencing employment. Applicants who receive a conditional offer of employment may be required to produce proof of vaccination status prior to their first day of employment. Applicants with qualifying disabilities or bona fide religious objections, or who are pregnant, may be exempted from this requirement or otherwise accommodated if they are unable to be vaccinated. Equal Employment Opportunity Kroenke Sports & Entertainment (KSE) provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Keywords: Kroenke Sports Enterprises, Commerce City , Director, Membership Services - Colorado Rapids, Executive , Commerce City, Colorado