Customer Support Advisor (Parts & Service Sales)
Company: HONNEN EQUIPMENT COMPANY INC
Location: Commerce City
Posted on: May 2, 2021
Responsible for the sale of parts and service for John Deere and
all products of authorized distribution. Responsible to meet
customer's needs and grow market share, while maintaining
acceptable levels of gross profit.
--- Plan and organize a sales strategy that includes individual
account plans to meet or exceed company targets for units, dollars
and gross profit, and provide status reports
--- Establish and maintain relationships with existing and new
customers by contacting one new customer for every current customer
to enhance the potential, parts and service business to increase
loyalty, market awareness, and increase market share.
--- Listen to current customer problems and understand all
opportunities, unmet needs and reasons for dissatisfaction,
document the problem and respond quickly to offer solutions, keep
the customer informed and provide feedback on action taken.
--- Work with customers and potential customers to fully understand
their needs, wants, concerns, satisfactions and expectations by
seeking information and opinions.
--- Conduct walk-arounds/inspections on machine deliveries with the
TM and customer, as a hand-off from the Sales Department
--- Sell attachments to customers, to meet their needs and drive
revenue for the company, that are valued at or below 15k
--- Based on customer needs, formulate value-selling based
professional proposal. Quote and negotiate prices and credit terms,
prepare contracts and record and close orders as requested.
--- Maintain a contact management type database for designated
customers and or territory; maintain accurate and up-to-date call
logs, prospects lists and mileage information.
--- Provide on-site expertise for demonstrations, machine
inspections and technical support.
--- Manage and control sales related expenses to assure proper
margins and expense control.
--- Submit periodic reports detailing lost sales activities and
evaluate the result of such lost sales.
--- Attend training and sales meetings as required to stay current
with existing market conditions.
--- MAKE IT EASIER FOR THE CUSTOMER TO DO BUSINESS
--- College degree, preferred
--- 1+ years industry experience
--- 3+ years of industry experience will be considered in lieu of a
KNOWLEDGE, SKILLS, AND ABILITIES:
--- Good working knowledge of equipment operation and mechanical
--- Strong time-management skills
--- Excellent teamwork, interpersonal, self-motivations and
communication skills required.
--- Intermediate computer and application systems skills
--- Strong, safe work habits.
--- Must have a valid driver's license and a clean MVR.
--- Office (25%) and field work (75%)
--- Moderate physical activity required by handling objects up to
75 pounds occasionally and/or up to 20 pounds frequently.
This job description does not include a complete listing of all the
duties and functions of the position. Management reserves the right
to assign other duties or projects as necessary. Employee signature
acknowledges receipt of the job description.
Keywords: HONNEN EQUIPMENT COMPANY INC, Commerce City , Customer Support Advisor (Parts & Service Sales), Hospitality & Tourism , Commerce City, Colorado
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