Entry Level Customer Service Representative

Company: Aston Carter
Location: Commerce City
Posted on: January 14, 2023

Job Description:

Description:-Will be taking inbound calls from individuals who have taken a drug screen anywhere in the country and they have to identify if the person has a medical exemption for what has come up on their drug test -Will be working in the MRO (medical review officer) department -Acting as a middle man between someone taking a drug screen and the lab that has released the information electronically to the company-Will be placing outbound calls to collection sites where the individual took the drug screen to request paperwork, manually sending faxes to collection sites, and then calling pharmacies to understand when the individual got the prescription filled (if at all)Skills:Customer service, Data entry, Customer support, Bilingual, Call center, Inbound callAdditional Skills & Qualifications:MUST HAVE:-At least 2 years of customer service experience (retail, call center, administrative, etc.) / the company is very open to background -Strong attention to detail -Someone who prides themselves on their accuracy in a role -Someone who has the ability to multi-task (i.e. taking a call while entering notes and sending an email)-Someone who has experience taking phones calls in previous roles -Someone who is looking for an opportunity to advance in their career-Someone who is patient and understanding NICE TO HAVE:-Previous experience in the healthcare space / specifically dealing with prescriptions-Previous call center experience RESUME EXPECTATIONS:-No large gaps in resume (especially ones that cannot be explained)-Short job tenure (i.e. all contract jobs or a few months here and there) -Ideally want to see someone in each job for more than 1 yearExperience Level:Entry Level About Aston Carter: Please Note: Scammers are posing as Aston Carter. We'll never contact you via Gmail, Telegram, or WhatsApp and we'll never solicit money from you. At Aston Carter, we're dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions - from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless. Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients' capabilities by seeking solvers and delivering solutions to address today's workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit . Aston Carter is a company within Allegis Group, a global leader in talent solutions. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call or email for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.

Keywords: Aston Carter, Commerce City , Entry Level Customer Service Representative, Hospitality & Tourism , Commerce City, Colorado