Shift Leader
Company: Smashburger
Location: Aurora
Posted on: April 28, 2024
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Job Description:
SMASHBURGERShift LeaderOur first Smashburger restaurant opened
in 2007 with one single notion in mind; to serve a better burger!
Better burgers takes better service, support and teamwork. That's
why we treat our team members fairly in a diverse and safe
environment. With an average of 10 restaurants opening each year,
we invest in building internal opportunities for our teams learning
and growth. We just build better. Better Burgers. Better Teams.
Better Experiences.Better Benefits: Build a better experience work
& lifestyle!Tip share-earn up to $2/hr. extra in tipsGet Paid $ to
Refer your Friends*RGMs, RMs, & SLs are entitled to one (1) free
meal each shift they work *Flexible schedules in a fun, family
friendly, team environmentMedical, Dental and Vision Options**Paid
time off vacation and sick**401K match (21 and older)Employee
Assistance ProgramFast track for career opportunities and
management experienceFree uniform**Eligibility based off of time in
position and average hours worked*Referred Employees Must Be in
Good Standing & Referee must be employed with Smashburger at time
of payout. Bonus is paid in two distributionsShift Leader
ResponsibilitiesReporting to the Restaurant General Manager, our
Shift Leaders are the champions of better burgers! In this role you
will:Manage the performance of both FOH & BOH employeesPromote a
fun and positive work environmentManage the effectiveness of people
focused processes and systemsProvide initial and ongoing training
to all employees within the unit utilizing SmashConnect, LMS, and 4
step method of trainingReward and recognizes employee performance
that exceeds company standardsManage with integrity the daily
completion of operational check lists to includeLine checks and
uniform standardsOpening/closing check listsSafe and deposit
logsManage the guest experience metrics (NPS and OSAT)Manage FSC
operational standards dailyEnsure all food safety standards are
followed & in compliance with local health depts.Exemplify guest
service on each shift of the day and communicates SIZZLE service
standards to the employeesManage the successful onboarding and
training for all new employeesFollow COGS management procedures for
food ordering and inventoryFollow company cash policies to ensure
minimal losses through theft or shortagesManage daily laborShift
Leader RequirementsPrevious Shift Leader Experience90-day
completion of train the trainer courseFlexible to work nights,
weekends, and holidaysFollow Smashburger uniform standardsAbility
to follow all guidelines and procedures set forth by Smashburger,
local, state, and federal employment regulationsMust successfully
complete Smashburger training programPossess strong communication
skills, both written and verbal, to effectively communicate with
restaurant management, front line employees and corporate support
teamsPeople management skills to effectively select, assess,
coach/counsel, develop, motivate, and lead restaurant
teamsExcellent attention to detailProven time management,
consistency, and organizational skillsHighly motivated,
self-directed, and results drivenPhysical ability to stand for
extended periods of time and to move and lift boxes of food/
supplies up to 50 lbs.Ability to work in high temperaturesAll
applicants and employees have an equal opportunity for employment
and advancement within Smashburger. Smashburger is dedicated to the
principles of equal employment opportunity. We prohibit unlawful
discrimination against applicants, prospective applicants, or
employees on the basis of age 40 and over, race, sex, color,
religion, national origin, disability, genetic information, sexual
orientation, gender identity, military or veteran status, or any
other applicable status protected by state or local law. This
prohibition includes unlawful harassment based on any of these
protected classes. Unlawful harassment includes verbal or physical
conduct which has the purpose or effect of substantially
interfering with an individuals work performance or creating an
intimidating, hostile, or offensive work environment. We maintain a
workplace free of racial slurs and bias. This policy applies to all
employees, including managers, supervisors, co-workers, and
non-employees such as customers, clients, vendors, consultants,
etc. Any conduct in violation of these company policies is also a
violation of the law. Employees who engage in, ratify, or
perpetuate discrimination, harassment or retaliation will be
subject to disciplinary action, up to and including immediate
discharge.IND1INDMANAGEby Jobble
Keywords: Smashburger, Commerce City , Shift Leader, Hospitality & Tourism , Aurora, Colorado
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