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Field Service Writer

Company: HONNEN EQUIPMENT COMPANY INC
Location: Commerce City
Posted on: May 15, 2022

Job Description:

Position Summary: This position will maintain work orders for Field Service Technicians out of our Commerce City location. The Service Writer is the first point of contact both on the phone and for walk-in traffic of customers and internal staff and makes sure accurate information is obtained for work orders for all matters relating to Field Service. This position tracks equipment repair process, ensures timely communication with customer, timely distribution of invoices, and via the phone, assists Field Service Technicians with equipment repair. Essential Functions:

  • Open work (repair) orders as directed by the Field Service Technician/Customer and maintain control/follow up with customer until they are closed and invoiced
  • Assist in efficiencies with Field Service Technicians in field by gathering information, logging into proprietary software, and assisting Technicians while they are in the field.
  • Take incoming customer calls and schedule Field Service work
  • Work closely with Service Manager in policy matters as it pertains to Field Service operations
  • Issue, post and code purchase orders on company proprietary software
  • Assist in preparing quotes as required; follow through with Field Service Technician/Customer until complete, providing updates to the customer while work is being performed
  • Obtain purchase orders from customers upon quoting and acceptance of repairs, including COD and Power Plan customers
  • Maintain Field Service Department filing and records
  • Update customer profiles using equipment S/N, hours, or other information (attachment) from the customer work orders
  • Work with Warranty to reconcile warranty work orders
  • Keep up-to-date with Field Service Technicians on the status of work orders to be able to keep customers current on their equipment Supervisory:
    • Assisting Service Manager as needed with annual reviews as needed.
    • PM20
    • $25.00 - $30.00 Hrly Qualifications:
      • Three (3) years industry related or equivalent experience required ยท Certificate/degree from a diesel program preferred Knowledge, Skills, and Abilities:
        • Basic knowledge of accounting practices
        • 3-5 years' experience as a diesel technician preferred
        • Advanced computer and application skills in Microsoft products
        • Technical and parts knowledge is preferred
        • Excellent teamwork, interpersonal, self-motivation and formal communication skills required
        • Strong ability to keep up in a fast paced environment and keep organized
        • PM20 Physical Effort:
          • Light physical effort required by handling objects up to 20 pounds occasionally and/or up to 10 pounds frequently. PI174106769

Keywords: HONNEN EQUIPMENT COMPANY INC, Commerce City , Field Service Writer, IT / Software / Systems , Commerce City, Colorado

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