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Systems Administrator

Company: ADAMS COUNTY COMMUNICATIONS CENTER AUTHORITY
Location: Commerce City
Posted on: November 20, 2022

Job Description:

Job DetailsLevelExperiencedJob LocationMain Office - Commerce City, COPosition TypeFull TimeEducation LevelNot SpecifiedSalary Range$85,000.00 - $93,800.00 Travel PercentageNegligibleJob ShiftAnyJob CategoryInformation Technology911 IT Systems AdministratorREPORTS TO: IT Manager, Deputy Director, Executive DirectorDIRECT REPORTS: NoneFLSA STATUS: Full Time FLSA, Exempt, 40 hours per Work WeekSUMMARY OF POSITION:The System Administrator is responsible for maintaining and developing the technology infrastructure for a 911 call and data center. This infrastructure includes all key elements including desktop, server, application, database and networking. Requires a combination of technical, organizational and interpersonal skills as the center utilizes a variety of technologies requiring flexibility and adaptability. Must demonstrate an ability to synthesize a variety of factors and develop practical solutions to both ongoing and strategic IT issues. The System Administrator works with a high degree of initiative and independence under broad program guidelines and general supervision of the IT Manager. This position requires scheduled 'On Call' time. ESSENTIAL DUTIES AND RESPONSIBILITIES:(The following statements are illustrative of the duties and responsibilities of the position and do not list every duty that may be required of the employee for this position. Adcom911 retains the right to change the duties and responsibilities of the position at any time without notice.)Maintain Microsoft application environment Triage and complete help desk support tickets submitted from multiple agencies/users.Storage Area Network managementTroubleshoots and resolves system problems; works proactively to identify potential issues and recommends and/or implements preventative solutions.Identifies and analyzes system and user needs, as well as equipment requirements; writes system and user documentation, including policies and procedures; develops and delivers user training and presentations on new systems and upgrades.Manages multiple databases on various servers and Active Directory services; configures and manages VMware Virtual infrastructure.Implements and maintains disaster recovery systems to include network, data and telecommunications; designs and implements disaster recovery plan for operating systems, databases, servers, and software applications.Assist in documenting Standard Operating Procedures.Evaluates, recommends, installs, supports and troubleshoots hardware and software for Emergency Communications Systems.Participates in systems design specifications, including project scheduling and timelines.Establishes and maintains cooperative working relationships both within and outside Adcom911; exercises good judgement while representing the agency.Work with an internal group of end users with varying levels of IT experience to maintain operations.Basic network hardware and connectivity troubleshooting/configuration (switches, firewalls, VPN, NAS devices, WAP's etc)Develop action plans across departments for systems enhancement.Integrate a variety of needs from member agencies into systems.Contributes to the mission, vision, and values of Adcom911.Must be available for on-call shifts as necessary and as assigned.Performs other technology-related duties as needed or directed.Knowledge, Skills, Abilities, Education, Working ConditionsPOSSESSION OF OR ABILITY TO OBTAIN THE FOLLOWING LICENSES AND CERTIFICATIONS:Valid Unrestricted Colorado Driver's License or Colorado Identification Card. CJIS CertificationNECESSARY KNOWLEDGE, SKILLS AND ABILITIES:Self-Management - Sets well-defined and realistic personal goals, monitors progress and is motivated to achieve personal goals. Manages own time, and completes assignments and tasks as expected in a timely manner. Keen attention to detail. Flexibility - Adapts quickly to changes and willing to adjust schedule for unexpected assignments or to complete responsibilities. Remains calm/controlled; performs multiple duties and effectively prioritizes tasks in a high-pressure environment. Ability to manage interpersonal and organizational conflict and create a team-oriented, collaborative environment.Conscientiousness - Displays a high level of commitment towards performing work and demonstrates responsible behavior.Interpersonal skills - Shows understanding, friendliness, courtesy, tact, empathy, cooperation, concern, and politeness to others and relates well to different people from varied backgrounds and in different situations. Communication - Ability to express ideas clearly and concisely in written or verbal formats and present complex findings to a variety of audiences.Ability to present a positive attitude and professional demeanor and an ability to counsel and motivate others. Functionally operate various computer programs; knowledge of network, server and operating systemsWorking knowledge and ability to troubleshoot operational equipment and software.Proven analytical and problem-solving abilities.Effective manner of communicating with agency contacts and personnel.Ability to train and assist in personnel training.Strong customer service orientation.MINIMUM QUALIFICATIONSEDUCATION AND EXPERIENCE:Minimum of 3 years of increasingly responsible computer experience including technical support in an environment with multiple systems; System Administrator or similar positionsBachelor's degree in computer related field (CS,MIS,IS.) Applicable job experience will be considered.Experience in Microsoft environment including:Microsoft Windows Server 2016 thru 2019Microsoft Windows 10Office 365VMWareNet AppTritech/Central Square or other 911 dispatch software experience preferredApplication/Database management experienceMicrosoft SQL Server 2012 and 2016 is preferredExperience with Cisco networksDeveloped communication and coordination skillsExperience in a Public Safety or local government environment is preferred.CONDITIONS OF EMPLOYMENT:Must pass a pre-employment criminal background check.Will be required to attain CJIS clearance upon hireSuccessful candidate must submit to post-offer, pre-employment physical examination and medical history check, if required.WORKING CONDITIONS AND PHYSICAL RequirementsPhysical Demands - Regular standing and sitting; requiring the ability to lift a maximum of 40 pounds; occasional lifting, carrying, walking and standing; hand/eye coordination for operation of computer keyboard; vision for review and analysis of data and reports; frequent speech communication, hearing and listening to maintain communication with employees and agencies. This job requires normal hearing and color vision.Work Environment - Works in a clean, comfortable environment. Some exposure to noise and unpleasant situations.Equipment Used - Personal computer, console equipment and other job-related general office equipment and tools.

Keywords: ADAMS COUNTY COMMUNICATIONS CENTER AUTHORITY, Commerce City , Systems Administrator, IT / Software / Systems , Commerce City, Colorado

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