Client Success Manager

Company: Eliassen Group
Location: Englewood
Posted on: February 16, 2026

Job Description:

Job Description Job Description Description: Hybrid 4 onsite / 1 work from home in Englewood, CO Our client seeks a Client Success Manager to drive the vision and execution of Operational Analytics & Innovations products and services. The role aligns development team outputs to strategic goals, monitors adherence, and reports progress to objectives. It requires stakeholder collaboration, process definition, and clear presentation of insights that improve sales performance across call center operations. Due to client requirements, applicants must be willing and able to work on a w2 basis. For our w2 consultants, we offer a great benefits package that includes Medical, Dental, and Vision benefits, 401k with company matching, and life insurance. Rate: $30.00 to $38.00/hr. w2 Responsibilities: Responsibilities Lead discussion and calibration sessions to align on product requests and expected outcomes. Plan and execute stakeholder product requests with continuous alignment to objectives. Assist, train, and lead product rollout plans. Build and maintain business relationships with internal clients and stakeholders. Understand customer needs and participate in brainstorming solutions that support company goals. Promote products and services to drive adoption and performance. Collaborate with business partners to collect and interpret data, identifying trends and actionable insights. Develop and implement success metrics and end-to-end processes to improve client outcomes. Present findings and recommendations clearly to stakeholders and call center leadership. Document processes and maintain accurate records using Microsoft 365 tools. Manage product intake workflows using JIRA. Support cross-functional projects to ensure alignment with organizational goals. Experience Requirements: Experience Requirements 3 to 5 years in client services or a related role. Ability to ramp up within 90 days and adapt to organizational processes. Strong spoken and written communication skills with the ability to present complex information clearly. Proven experience creating success metrics and managing processes end to end. Proficiency with JIRA for product intake. Proficiency with Microsoft 365 for documentation and collaboration. Background in project management and stakeholder management. Telecom industry experience (preferred). CRM or training experience (preferred). Enterprise-level experience (preferred). Recruitment Transparency Notice Eliassen Group values transparency in our recruitment practices. Please be advised that Eliassen Group utilizes artificial intelligence (AI) tools as part of its initial application screening process. You may receive email and SMS notifications from the Eliassen Virtual Recruiting Team (noreply@eliassen.com, 781-808-2924) inviting you to complete a brief voice screening as part of your application process. These tools assist our hiring teams in different ways, including but not limited to, assistance in reviewing application materials to help identify candidates whose qualifications most closely match the requirements of the position. All AI-assisted evaluations and responses are reviewed by human recruiters before any hiring decisions are made. The use of AI in our process is intended to support fairness, efficiency, and consistency, and Eliassen Group takes measures to prevent bias or discrimination in connection with its hiring practices. By proceeding, you acknowledge, agree, and consent to Eliassen Group’s use of these tools, including AI tools, as part of the application and hiring process. Skills, experience, and other compensable factors will be considered when determining pay rate. The pay range provided in this posting reflects a W2 hourly rate; other employment options may be available that may result in pay outside of the provided range. W2 employees of Eliassen Group who are regularly scheduled to work 30 or more hours per week are eligible for the following benefits: medical (choice of 3 plans), dental, vision, pre-tax accounts, other voluntary benefits including life and disability insurance, 401(k) with match, and sick time if required by law in the worked-in state/locality. Please be advised- If anyone reaches out to you about an open position connected with Eliassen Group, please confirm that they have an Eliassen.com email address and never provide personal or financial information to anyone who is not clearly associated with Eliassen Group. If you have any indication of fraudulent activity, please contact InfoSec@eliassen.com. About Eliassen Group: Eliassen Group is a leading strategic consulting company for human-powered solutions. For over 30 years, Eliassen has helped thousands of companies reach further and achieve more with their technology solutions, financial, risk & compliance, and advisory solutions, and clinical solutions. With offices from coast to coast and throughout Europe, Eliassen provides a local community presence, balanced with international reach. Eliassen Group strives to positively impact the lives of their employees, clients, consultants, and the communities in which they operate. Eliassen Group is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status. Don’t miss out on our referral program! If we hire a candidate that you refer us to then you can be eligible for a $1,000 referral check!

Keywords: Eliassen Group, Commerce City , Client Success Manager, IT / Software / Systems , Englewood, Colorado