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Customer Support Advisor (Parts and Service Sales)

Company: HONNEN EQUIPMENT COMPANY INC
Location: Commerce city
Posted on: May 3, 2021

Job Description:

POSITION SUMMARY:

Responsible for the sale of parts and service for John Deere and all products of authorized distribution. Responsible to meet customer's needs and grow market share, while maintaining acceptable levels of gross profit.

ESSENTIAL FUNCTIONS:

Plan and organize a sales strategy that includes individual account plans to meet or exceed company targets for units, dollars and gross profit, and provide status reports

Establish and maintain relationships with existing and new customers by contacting one new customer for every current customer to enhance the potential, parts and service business to increase loyalty, market awareness, and increase market share.

Listen to current customer problems and understand all opportunities, unmet needs and reasons for dissatisfaction, document the problem and respond quickly to offer solutions, keep the customer informed and provide feedback on action taken.

Work with customers and potential customers to fully understand their needs, wants, concerns, satisfactions and expectations by seeking information and opinions.

Conduct walk-arounds/inspections on machine deliveries with the TM and customer, as a hand-off from the Sales Department

Sell attachments to customers, to meet their needs and drive revenue for the company, that are valued at or below 15k

Based on customer needs, formulate value-selling based professional proposal. Quote and negotiate prices and credit terms, prepare contracts and record and close orders as requested.

Maintain a contact management type database for designated customers and or territory; maintain accurate and up-to-date call logs, prospects lists and mileage information.

Provide on-site expertise for demonstrations, machine inspections and technical support.

Manage and control sales related expenses to assure proper margins and expense control.

Submit periodic reports detailing lost sales activities and evaluate the result of such lost sales.

Attend training and sales meetings as required to stay current with existing market conditions.

MAKE IT EASIER FOR THE CUSTOMER TO DO BUSINESS



QUALIFICATIONS:

College degree, preferred

1+ years industry experience

3+ years of industry experience will be considered in lieu of a degree

KNOWLEDGE, SKILLS, AND ABILITIES:

Good working knowledge of equipment operation and mechanical function.

Strong time-management skills

Excellent teamwork, interpersonal, self-motivations and communication skills required.

Intermediate computer and application systems skills required.

Strong, safe work habits.

Must have a valid driver's license and a clean MVR.

WORK ENVIRONMENT:

Office (25%) and field work (75%)

PHYSICAL EFFORT:

Moderate physical activity required by handling objects up to 75 pounds occasionally and/or up to 20 pounds frequently.

This job description does not include a complete listing of all the duties and functions of the position. Management reserves the right to assign other duties or projects as necessary. Employee signature acknowledges receipt of the job description.





PI133694787

Keywords: HONNEN EQUIPMENT COMPANY INC, Commerce City , Customer Support Advisor (Parts and Service Sales), Other , Commerce city, Colorado

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