Concierge - Front Desk - Part Time - Tues & Thurs - Louisville

POSITION: Concierge 

Schedule: Part time - Tuesday and Thursday 10:30 am - 6:30 pm    

POSITION SUMMARY:   

In this role, you will work as a Concierge at the front desk and provide five-star quality concierge service, serving as an ongoing resource by proactively anticipating the needs of our residents and families so a solution can be offered before being requested. The Concierge responds to each of our residents and visitors, personalizing the delivery of the service to meet the specific needs of each resident. The successful candidate will also provide support to the administrative staff, nursing department, leasing department and life enrichment department. This is an outstanding opportunity for individuals who are team oriented, dedicated, and enthusiastic about working with seniors.   

What does a Concierge do at Balfour Senior Living?   

• Greet and direct all visitors in a friendly and helpful manner   
• Answer all incoming calls within three rings and transfer calls or take messages as necessary   
• Respond to residents’ and family members’ questions and concerns   
• Monitor the front lobby and entrance area for cleanliness and maintain and organize incoming mail   
• Ability to direct residents and their families to available services both in-house and in the general vicinity 
• Provide support to the life enrichment and administrative staff   
• Ability to multitask and thrive in a fast paced, ever changing environment   
• Ability to communicate openly, honestly and responsibly with others   
• Ability to maintain a customer focus treating all customers with respect and integrity   
• Ability to accept responsibility for agreements made and follow through as appropriate    

You bring the following skills and experience to Balfour Senior Living   

• Minimum requirement of a high school diploma or equivalent   
• Typing and computer skills, including experience using Microsoft Office   
• Basic ability to read, write, understand, speak and follow direction in the English language   
• Effective verbal and written communication skills required   
• Demonstrated problem solving skills   
• Demonstrated experience working in a customer focused role   
• Ability to multitask and thrive in a fast paced, ever changing environment   
• Ability to communicate openly, honestly and responsibly with others    

PREFERRED QUALIFICATIONS, KNOWLEDGE, & SKILLS:   

• Previous experience operating a switchboard with a multi-line system desired   
• Experience with Excel Spreadsheet, Gmail, account reconciliation preferred    

PHYSICAL REQUIREMENTS/WORKING CONDITIONS:   

• Standing for the majority of shift   
• Ability to work weekends and holidays as needed   
• May be exposed to unpleasant odors, contagious diseases and blood borne pathogens   
• Balfour is a pet-friendly community; you may be exposed to animal hair and dander    

Health & Wellness Protocols: Until further notice, interviews will take place virtually. Newly-hired associates will complete Balfour Senior Living's New Hire Orientation virtually, then receive important training about how to keep our residents, and themselves, as healthy as possible. This includes things like hand washing and social distancing. You will also follow wellness protocols developed under guidance of health agencies before entering any of our buildings. If you have any questions regarding the current protocols, please include them in your cover letter or discuss with the Balfour representative who contacts you.   

Balfour Senior Living’s COVID-19 Vaccination Policy:

The Centers for Disease Control and Prevention (CDC) advises that COVID-19 can cause serious, life-threatening complications, and there is no way to know how COVID-19 will affect an individual. Further, an individual who becomes infected with COVID-19 could spread the virus to friends, family, co-workers, residents and others around them. Therefore, in an effort to protect our associates and our residents, all Balfour Senior Living employees are required to obtain a COVID-19 vaccination prior to commencement of employment with our organization. Qualified exemption requests may be submitted to the human resources department for consideration. We are also able to assist eligible candidates in locating a vaccination site.

Why Balfour?    

• Scheduling variety and flexibility:1st, 2nd, overnight and PRN opportunities available for many positions   
• Immediate healthcare coverage for eligible employees working 30 or more hours per week   
• Medical, dental and vision plan coverage   
• Paid time off (PTO) and sick time for full and half time employees   
• Tuition Reimbursement Program   
• Employee Referral Bonus Program   
• Employee Resident Referral Bonus Program    

ABOUT BALFOUR SENIOR LIVING  

Founded in 1997, Balfour Senior Living has received national and international recognition for the quality of its exterior architecture and its elegant interior design marked by the use of a vibrant color palette and a diverse collection of fine art. With round-the-clock nursing coverage and an extensive activity program, Balfour’s quality of care and life enrichment programming makes the company a leader in the growing world of senior housing. Since the first community opened in Louisville, Colorado in 1999, Balfour has grown to include nine communities in the Denver Metro area and one in Ann Arbor, Michigan. From its inception, Balfour Senior Living has sought to be the most admired senior living company in the United States.  

Balfour Senior Living is an Equal Opportunity Employer (EOE) complying with state and local laws governing nondiscrimination in employment and providing equal employment opportunities without regard to age, race, color, religion, sex, gender identity or expression, sexual orientation, national origin, ethnicity, age, disability, genetic information, or racial status. This policy applies to all terms and conditions of employment including but not limited to recruiting, hiring, placement, promotion, discharge, termination, layoff, recall, transfers, compensation, benefits, and training.