Leasing and Move-In Specialist - Full Time - Denver

POSITION: Leasing and Move-In Specialist, Downtown Denver

POSITION SUMMARY:
As a Leasing and Move-In Specialist, you will be responsible for all the administrative and coordination related to new move-ins and internal transfers. As a non-exempt member of the team, you will work closely with our Leasing/Sales team, Executive Director, Associate Executive Director and Home Office Accounting Teams. This role ensures the process from reservation to move-in is seamless and that follow up administration and billing is accurate and timely.  

Benefits eligible on date of hire.  We offer an EcoPass and breakfast, lunch and dinner.

Schedule: Full Time  

What does a Leasing and Move-In Specialist do at Balfour Senior Living?

• Works with new or transferring residents to complete the necessary move-in documents and preparations to ensure a smooth transition 
• Processes resident move-in and move-out paperwork 
• Responds to telephone inquiries in real time where possible and conduct walk-in and scheduled tours with prospective residents or interested parties 
• Serves as an ongoing resource, responding to new resident’s questions and needs and assist them in becoming acclimated in their new home 
• Coordinates move logistics with the operations team including apartment measurements, apartment readiness and work orders, and delivery of items to apartment in the client’s absence 
• Arranges move details with the resident or resident’s responsible party for things like a moving company, etc. 
• Performs basic record keeping and accounting functions in support of community administration and corporate accounting, such as nightly & weekly occupancy reports, Sherpa (Sales) and Yardi (Accounting) reconciliation, past/due collections questions, complex resident billing questions, monthly invoice printing and distribution to residents, Sherpa (sales database) data maintenance, leasing payment acceptance and deposits, billing/invoice questions, past-due bill and collections inquiries, and special event billing. 
• Provides additional administrative support to Sales and Community Administration as needed. 

QUALIFICATIONS, KNOWLEDGE, & SKILLS REQUIRED:

• Proficient typing and computer skills, including experience using Microsoft Office and aptitude for learning new platforms 
• Effective verbal and written communication skills required 
• Demonstrated talent for interacting with a wide variety of people, particularly the elderly, their family members and professional influencers 
• Ability to communicate openly, honestly and responsibly with others  
• Ability to maintain a customer focus treating others with respect and integrity 
• Ability to accept responsibility for agreements made and follow through as appropriate  
• Ability to read, speak, and understand the English language 
• Ability to adapt and work effectively as part of a team and independently 
• Ability and willingness to flex schedule to meet resident needs is required. This includes the ability to work weekends, holidays, and evenings as needed 
• Must possess a current driver's license 
• Associates Degree or relevant experience and education preferred 
• Experience managing multiple processes that require organizational skills (i.e. Office Manager) preferred 

* Balfour is a pet-friendly community; you may be exposed to animal hair and dander. 

Health & Wellness Protocols: Until further notice, interviews will take place virtually. Newly-hired associates will complete Balfour Senior Living's New Hire Orientation virtually, then receive important training about how to keep our residents, and themselves, as healthy as possible. This includes things like hand washing and social distancing. You will also follow wellness protocols developed under guidance of health agencies before entering any of our buildings. If you have any questions regarding the current protocols, please include them in your cover letter or discuss with the Balfour representative who contacts you. 

Balfour Senior Living’s COVID-19 Vaccination Policy:

The Centers for Disease Control and Prevention (CDC) advises that COVID-19 can cause serious, life-threatening complications, and there is no way to know how COVID-19 will affect an individual. Further, an individual who becomes infected with COVID-19 could spread the virus to friends, family, co-workers, residents and others around them. Therefore, in a effort to protect our associates and our residents, all Balfour Senior Living employees are required to obtain a COVID-19 vaccination prior to commencement of employment with our organization. Qualified exemption requests may be submitted to the human resources department for consideration. We are also able to assist eligible candidates in locating a vaccination site.

Why Balfour? 

•    Scheduling variety and flexibility:1st, 2nd, overnight and PRN pool opportunities available for many positions 

•    Immediate healthcare coverage for eligible employees working 30 or more hours per week (Full time status) 

•    Medical, dental and vision plan coverage 

•    Paid time off (PTO) and sick time for full and 1/2 time employees 

•    Tuition Reimbursement Program 

•    Employee Referral Bonus Program 

•    Employee Resident Referral Bonus Program 

ABOUT BALFOUR SENIOR LIVING 

Founded in 1997, Balfour Senior Living has received national and international recognition for the quality of its exterior architecture and its elegant interior design marked by the use of a vibrant color palette and a diverse collection of fine art. With round-the-clock nursing coverage and an extensive activity program, Balfour’s quality of care and life enrichment programming makes the company a leader in the growing world of senior housing. Since the first community opened in Louisville, Colorado in 1999, Balfour has grown to include nine communities in the Denver Metro area and one in Ann Arbor, Michigan. From its inception, Balfour Senior Living has sought to be the most admired senior living company in the United States. 

Balfour Senior Living is an Equal Opportunity Employer (EOE) complying with state and local laws governing nondiscrimination in employment and providing equal employment opportunities without regard to age, race, color, religion, sex, gender identity or expression, sexual orientation, national origin, ethnicity, age, disability, genetic information, or racial status. This policy applies to all terms and conditions of employment including but not limited to recruiting, hiring, placement, promotion, discharge, termination, layoff, recall, transfers, compensation, benefits, and training.