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Working Foreman

Company: Honnen Equipment
Location: Commerce City
Posted on: June 20, 2022

Job Description:

Description:

Position Summary:

This vital position is the primary customer contact person for the Ogden service department and is responsible for overseeing the department's day-to-day service operations and department goals. The Working Shop Foreman is responsible for creating an environment for the Ogden service department to perform and achieve our company's service standards. The Working Shop Foremans is accountable for supporting our employees and customers at the highest level.

Essential Functions:

Take incoming customer calls and schedule/coordinate all service work.

Communicate with the customers, update them on their repair status, and gather approvals. This communication may be through company tools such as Modern, FIEE's SMS, ETC...

Deliver all information and reports required for the successful management of the department. Work closely with the Service Manager on policy matters on Service operations.

Consult with the Service Manager for setting annual department goals and objectives. Responsible for leading the department in achieving the goals and objectives agreed to.

Works closely with the Service Manager in scheduling service technicians into the appropriate training classes ensuring that all technicians have current and necessary skills for department success.

Provide and inspect the safety equipment and make available safety training necessary for the safety of service department employees.

Apply working knowledge and practical skills for maintaining a 50 percent billable time (Labor Performance).

Manages and executes OEM warranty policies for repairs. Work with the warranty coordinator for any special warranty needs or exceptions.

Maintains and executes good housekeeping and safety practices for the location. Focus on the best possible standards for our employees' safety and our company's image standards.

Ensure that all Honnen Whole Goods Inventory pieces of equipment are checked in and out and completed using the DIT program, including correcting any issues of statuses found in the program.

Lead the department successfully by being forced on our business, our employees and our customers.

Supervisory:

Schedules and monitors progress of all Shop and Field Service techs repairs

Contacts customers as needs change and directs the work of all Shop and Field Service techs

Encourages adherence to company values, policies and best practices

Other Functions:

Open and assist in closing R/O's in a timely manner as needed

Ensuring service repair work orders are billed correctly and gathering customer p.o.'

Requirements:
Qualifications:

Associates degree preferred. High School diploma and related experience in lieu of a degree may be considered.

Three (3) + years of mechanic repair and maintenance experience with Heavy Equipment

Knowledge, Skills, and Abilities:

Ability to operate vehicles and equipment used for diagnostic repairs

Proficient knowledge of mechanical, electrical and hydraulic systems used in the repair of heavy equipment

Intermediate computer and technical systems ability

Basic knowledge of accounting practices

Knowledge of Deere systems

Equipment Technical and parts knowledge

Excellent teamwork, interpersonal, self-motivation and formal communication skills required.

TRAVEL:

NA

Physical Effort: - Moderate physical activity required by handling objects up to 75 pounds occasionally and/or up to 20 pounds frequently.

Compensation:

$35.00- $43.00 DOE

PM20

PI181445192

Keywords: Honnen Equipment, Commerce City , Working Foreman, Other , Commerce City, Colorado

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