Working Shop Foreman
Company: Honnen Equipment
Location: Commerce City
Posted on: June 25, 2022
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Job Description:
Description:
Position Summary:This vital position is the primary customer
contact person for our service department and is responsible for
overseeing the department's day-to-day service operations and
department goals. The Working Shop Foreman is responsible for
creating an environment for the service department to perform and
achieve our company's service standards. The Working Shop Foremans
is accountable for supporting our employees and customers at the
highest level.Essential Functions:Take incoming customer calls and
schedule/coordinate all service work.Communicate with the
customers, update them on their repair status, and gather
approvals. This communication may be through company tools such as
Modern, FIEE's SMS, ETC...Deliver all information and reports
required for the successful management of the department. Work
closely with the Service Manager on policy matters on Service
operations.Consult with the Service Manager for setting annual
department goals and objectives. Responsible for leading the
department in achieving the goals and objectives agreed to.Works
closely with the Service Manager in scheduling service technicians
into the appropriate training classes ensuring that all technicians
have current and necessary skills for department success.Provide
and inspect the safety equipment and make available safety training
necessary for the safety of service department employees.Apply
working knowledge and practical skills for maintaining a 50 percent
billable time (Labor Performance). Manages and executes OEM
warranty policies for repairs. Work with the warranty coordinator
for any special warranty needs or exceptions.Maintains and executes
good housekeeping and safety practices for the location. Focus on
the best possible standards for our employees' safety and our
company's image standards.Ensure that all Honnen Whole Goods
Inventory pieces of equipment are checked in and out and completed
using the DIT program, including correcting any issues of statuses
found in the program.Lead the department successfully by being
forced on our business, our employees and our
customers.Supervisory:Schedules and monitors progress of all Shop
and Field Service techs repairsContacts customers as needs change
and directs the work of all Shop and Field Service techsEncourages
adherence to company values, policies and best practicesOther
Functions:Open and assist in closing R/O's in a timely manner as
neededEnsuring service repair work orders are billed correctly and
gathering customer p.o.'s
Requirements:
Qualifications:Associates degree preferred. High School diploma and
related experience in lieu of a degree may be considered.Three (3)
+ years of mechanic repair and maintenance experience with Heavy
Equipment Knowledge, Skills, and Abilities:Ability to operate
vehicles and equipment used for diagnostic repairsProficient
knowledge of mechanical, electrical and hydraulic systems used in
the repair of heavy equipmentIntermediate computer and technical
systems abilityBasic knowledge of accounting practicesKnowledge of
Deere systemsEquipment Technical and parts knowledgeExcellent
teamwork, interpersonal, self-motivation and formal communication
skills required.TRAVEL:NAPhysical Effort:-- Moderate physical
activity required by handling objects up to 75 pounds occasionally
and/or up to 20 pounds frequently. Compensation: $35.00- $43.00 DOE
PM20PI181446093
Keywords: Honnen Equipment, Commerce City , Working Shop Foreman, Other , Commerce City, Colorado
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