Working Foreman

Company: HONNEN EQUIPMENT COMPANY INC
Location: Commerce City
Posted on: August 5, 2022

Job Description:

Honnen Equipment Co., your authorized dealer for John Deere Construction & Forestry equipment. Since 1963 Honnen operated with a philosophy of not just meeting, but exceeding, customers' expectations. Honnen is one of the oldest and largest John Deere dealers in North America, now operating out of 11 locations in 4 different states covering the Rocky Mountain Region. Our mission here is to partner with our customers to provide superior value through the lowest owning and operating costs while representing world-class products. We offer our employees full benefits at competitive premiums as well as a contributing 401K, paid time off, paid holidays, and a performance based incentive program. For our service technicians/service staff we offer the opportunity and training to not only work on John Deere but also on other heavy equipment products as well. Sound like a team you would like to be a part of? Complete an application today! Position Summary: This vital position is the primary customer contact person for our service department and is responsible for overseeing the department's day-to-day service operations and department goals. The Working Shop Foreman is responsible for creating an environment for the service department to perform and achieve our company's service standards. The Working Shop Foremans is accountable for supporting our employees and customers at the highest level. Essential Functions:

• Take incoming customer calls and schedule/coordinate all service work.
• Communicate with the customers, update them on their repair status, and gather approvals. This communication may be through company tools such as Modern, FIEE's SMS, ETC...
• Deliver all information and reports required for the successful management of the department. Work closely with the Service Manager on policy matters on Service operations.
• Consult with the Service Manager for setting annual department goals and objectives. Responsible for leading the department in achieving the goals and objectives agreed to.
• Works closely with the Service Manager in scheduling service technicians into the appropriate training classes ensuring that all technicians have current and necessary skills for department success.
• Provide and inspect the safety equipment and make available safety training necessary for the safety of service department employees.
• Apply working knowledge and practical skills for maintaining a 50 percent billable time (Labor Performance).
• Manages and executes OEM warranty policies for repairs. Work with the warranty coordinator for any special warranty needs or exceptions.
• Maintains and executes good housekeeping and safety practices for the location. Focus on the best possible standards for our employees' safety and our company's image standards.
• Ensure that all Honnen Whole Goods Inventory pieces of equipment are checked in and out and completed using the DIT program, including correcting any issues of statuses found in the program.
• Lead the department successfully by being forced on our business, our employees and our customers. Supervisory:
  • Schedules and monitors progress of all Shop and Field Service techs repairs
  • Contacts customers as needs change and directs the work of all Shop and Field Service techs
  • Encourages adherence to company values, policies and best practices Other Functions:
    • Open and assist in closing R/O's in a timely manner as needed
    • Ensuring service repair work orders are billed correctly and gathering customer p.o.'s Qualifications:
      • Associates degree preferred. High School diploma and related experience in lieu of a degree may be considered.
      • Three (3) + years of mechanic repair and maintenance experience with Heavy Equipment Knowledge, Skills, and Abilities:
        • Ability to operate vehicles and equipment used for diagnostic repairs
        • Proficient knowledge of mechanical, electrical and hydraulic systems used in the repair of heavy equipment
        • Intermediate computer and technical systems ability
        • Basic knowledge of accounting practices
        • Knowledge of Deere systems
        • Equipment Technical and parts knowledge
        • Excellent teamwork, interpersonal, self-motivation and formal communication skills required. TRAVEL:
          • NA Physical Effort: Moderate physical activity required by handling objects up to 75 pounds occasionally and/or up to 20 pounds frequently. Compensation: $35.00- $43.00 DOE PM20
            
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Keywords: HONNEN EQUIPMENT COMPANY INC, Commerce City , Working Foreman, Other , Commerce City, Colorado