Working Shop Foreman
Company: Honnen Equipment
Location: Commerce City
Posted on: August 7, 2022
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Job Description:
Description:
Honnen Equipment Co., your authorized dealer for John Deere
Construction & Forestry equipment. Since 1963 Honnen operated with
a philosophy of not just meeting, but exceeding, customers'
expectations. Honnen is one of the oldest and largest John Deere
dealers in North America, now operating out of 11 locations in 4
different states covering the Rocky Mountain Region. Our mission
here is to partner with our customers to provide superior value
through the lowest owning and operating costs while representing
world-class products.We offer our employees full benefits at
competitive premiums as well as a contributing 401K, paid time off,
paid holidays, and a performance based incentive program. For our
service technicians/service staff we offer the opportunity and
training to not only work on John Deere but also on other heavy
equipment products as well. Sound like a team you would like to be
a part of? Complete an application today!Position Summary:This
vital position is the primary customer contact person for our
service department and is responsible for overseeing the
department's day-to-day service operations and department goals.
The Working Shop Foreman is responsible for creating an environment
for the service department to perform and achieve our company's
service standards. The Working Shop Foremans is accountable for
supporting our employees and customers at the highest
level.Essential Functions:Take incoming customer calls and
schedule/coordinate all service work.Communicate with the
customers, update them on their repair status, and gather
approvals. This communication may be through company tools such as
Modern, FIEE's SMS, ETC...Deliver all information and reports
required for the successful management of the department. Work
closely with the Service Manager on policy matters on Service
operations.Consult with the Service Manager for setting annual
department goals and objectives. Responsible for leading the
department in achieving the goals and objectives agreed to.Works
closely with the Service Manager in scheduling service technicians
into the appropriate training classes ensuring that all technicians
have current and necessary skills for department success.Provide
and inspect the safety equipment and make available safety training
necessary for the safety of service department employees.Apply
working knowledge and practical skills for maintaining a 50 percent
billable time (Labor Performance). Manages and executes OEM
warranty policies for repairs. Work with the warranty coordinator
for any special warranty needs or exceptions.Maintains and executes
good housekeeping and safety practices for the location. Focus on
the best possible standards for our employees' safety and our
company's image standards.Ensure that all Honnen Whole Goods
Inventory pieces of equipment are checked in and out and completed
using the DIT program, including correcting any issues of statuses
found in the program.Lead the department successfully by being
forced on our business, our employees and our
customers.Supervisory:Schedules and monitors progress of all Shop
and Field Service techs repairsContacts customers as needs change
and directs the work of all Shop and Field Service techsEncourages
adherence to company values, policies and best practicesOther
Functions:Open and assist in closing R/O's in a timely manner as
neededEnsuring service repair work orders are billed correctly and
gathering customer p.o.'s
Requirements:
Qualifications:Associates degree preferred. High School diploma and
related experience in lieu of a degree may be considered.Three (3)
+ years of mechanic repair and maintenance experience with Heavy
Equipment Knowledge, Skills, and Abilities:Ability to operate
vehicles and equipment used for diagnostic repairsProficient
knowledge of mechanical, electrical and hydraulic systems used in
the repair of heavy equipmentIntermediate computer and technical
systems abilityBasic knowledge of accounting practicesKnowledge of
Deere systemsEquipment Technical and parts knowledgeExcellent
teamwork, interpersonal, self-motivation and formal communication
skills required.TRAVEL:NAPhysical Effort:-- Moderate physical
activity required by handling objects up to 75 pounds occasionally
and/or up to 20 pounds frequently. Compensation: $35.00- $43.00 DOE
PM20PI187997203
Keywords: Honnen Equipment, Commerce City , Working Shop Foreman, Other , Commerce City, Colorado
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