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Shop Service Supervisor - Commerce City, CO

Company: Terex Corporation
Location: Commerce City
Posted on: November 21, 2022

Job Description:

The Service Supervisor will manage and plan daily job scheduling, providing excellent service to area customer base. The successful candidate will manage and motivate team of Service Technicians including operations, planning, budget setting, and cost control and profit maximization. Candidate, preferably hasa proven track record in managing and developing people, a demonstrated ability to establish and accomplish goals and priorities, and the ability torecognize, develop, and utilize resources and achieve outcomes that consistently exceed customers' expectation

  • Job Planning.
  • Manage, motivate and lead daily work activities of Shop Service Technicians and provide supervision and managerial support.
  • Ensure professionalism and a high customer service standard.
  • Expedite service orders and calls, if necessary.
  • Sell repairs and follow up work.
  • Track and follow up on leads brought in by field operatives (technicians and inspectors).
  • Develop quotes in a timely manner.
  • Schedule preventive maintenance and repair activities on equipment.
  • Resolve customer issues and complaints.
  • Complete, process and route appropriate paperwork.
  • Provide a high level of communication with both Customer and Office.
  • Perform service work to assist with overflow and emergencies, as needed.
  • Source difficult to find parts.
  • Coordinate the procurement of supplies, materials, equipment, and subcontract labor for jobs.
  • Monitor and coordinate the maintenance of company equipment and assets to ensure they are in proper condition and good working order.
  • Inspect overhead crane and hoist and conductspot inspections and audits of the Service Technicians' equipment and vehicles and record the results.
  • Enter data into SAP database as necessary and utilize MS Office applications
  • Responsible for all miscellaneous activities within the branch such as shipping/receiving, shop cleanliness, equipment/building maintenance, answering phonesBASICQUALIFICATIONS:
    • High school diploma or GED
    • 1+ year oflead/supervisor experience
    • 2+ years of mechanical experience with heavy equipmentPREFERREDQUALIFICATIONS:
      • 2+years of experience managing technicians
      • Ability to pass MVR
      • 2year technical degree
      • Automotive, heavy equipment, shop environment experience
      • Thorough knowledge of electrical theory for power and controls.
      • Familiarity with utility equipment
      • Operations Experience
      • Previous experience running a Service Department
      • Understanding of OSHA/ANSI standard
      • Strong organizational and prioritizing skills
      • Thorough understanding of the financials for a service company
      • Intermediate proficiency with Microsoft Office Products, including basic to intermediate Excel skills.
      • Customer focused, with good interpersonal and communication skills, both verbal and written
      • Collaborative leadership skills
        • Work various environments and working conditions depending on assignment.
        • Working at heights & some heavy lifting.
        • Walking, sitting, standing, bending, driving, reading, seeing, hearing, speaking, concentrating, communicating.
        • May travel to and from customer sites periodically using company vehicle and may periodicallyrequire overnight travel.Colorado Residents Only: The salary range for Colorado residents is $75,000 to $90,000. Pay is based on several factors including but not limited to education, work experience, certifications, etc.

          Compensation Range for Colorado Locations: Salary: $75,000.00 - $90,000.00

          If you are interested in an open position but feel you may not meet all the listed qualifications, we still encourage you to apply.Terex Overview:At Terex,we fully embrace the increasingly diverse world around us and strive to create an empowering and welcoming workplace culture. We are a $4.0 billion publicly traded global manufacturer of materials processing and aerial work platform products and services. We are passionate about producing equipment that helps improve the lives of people around the world and providing our team members with a rewarding career and the opportunity to make an impact. While our operations are global, each office or factory is a close-knit community. We value diversity, equity and inclusion, safety, integrity, respect, servant leadership, courage, citizenship, and continuous improvement. It's an exciting time to be part of the expanding manufacturing sector - come join us!Additional Information:We see inclusion as a key to our success and are committed to actively foster a culture where every team member feels valued, listened to, and appreciated. We are committed to being fair and impartial in our decisions, ensuring equity within our workplace.As an Equal Opportunity Employer, employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. You can request reasonable accommodations by contacting the Recruiting department (person or department) The Company offers competitive salaries, advancement opportunities, and a full range of benefits, including paid vacation, 401(k), medical, dental, and vision.Terex Corporation is an Equal Opportunity Employer and Affirmative Action Employer M/F/D/V.

Keywords: Terex Corporation, Commerce City , Shop Service Supervisor - Commerce City, CO, Other , Commerce City, Colorado

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