Local Only! Helpdesk Support Analyst in Denver, CO
Company: Infostride
Location: Commerce City
Posted on: February 24, 2021
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Job Description:
Description: Provides Tier 1 support for a wide range of
enterprise and agency IT service offerings. Effectively and
efficiently resolves incoming Tier 1 support tickets through
preferred channels, and escalates for support when necessary.
Installs, and supports specified software on supported devices
following defined procedures, processes, and methods. In some
cases, determines that the ticket should be transferred to a higher
level support group. Abide by Service Level Commitments and OIT and
agency policies. Employs incident management procedures to enter,
and manage tickets in incident management system. Provides Tier II
application, administration, and hardware support. Serves as an
escalation point for tickets routed outside the Service Desk.
Provide specific examples of regular, ongoing decisions made by
this position related to this duty. Determines method to
troubleshoot and resolve hardware or software issues. Decides what
components may be involved and how to test these components to
isolate the cause of the incident. Decides what steps to take to
resolve the incident, which may include reinstalling software,
changing settings, recreating profiles or placing a service call to
a hardware repair vendor. In performing this duty, provide examples
of typical issues or challenges encountered by this position, and
the guidance used to resolve the issue. Type Category Qualification
Competency Skills Languages A+ Novice Skills Others Communication
skills both verbal and written Proficient Skills Security Active
Directory Novice Skills Tools Microsoft Office Professional Novice
- provided by Dice
Keywords: Infostride, Commerce City , Local Only! Helpdesk Support Analyst in Denver, CO, Professions , Commerce City, Colorado
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