IT Analyst
Company: Town of Windsor
Location: Windsor
Posted on: April 25, 2024
Job Description:
Salary : $52,083.20 - $70,304.00 Annually
Location : Windsor, CO
Job Type: Full Time
Job Number: 202300149
Department: Administrative Services
Division: IT
Opening Date: 04/05/2024
FLSA: Non-Exempt
Description
Hiring Range: $25.04 - $27.23 hourly
Work Schedule: Generally Monday-Friday; and, after-hours meetings,
problem resolution & on-call as necessary
NATURE OF WORK
As a member of the town's Information Technology (IT) Division,
Individuals in this position will provide exceptional,
service-focused, and reliable customer service and communication in
handling service requests, incidents, changes, and releases.
Individuals work under the general supervision of the IT Business
Operations Supervisor and in collaboration with the IT Division
Team Members.
The IT Analyst performs the following functions:
- Detailed analysis, diagnosis, and resolution of end-user
problems, recommends and implements corrective solutions, and
performs necessary repairs
- Install, configure, test, maintain, and monitor hardware and
software
- Plan, test, deploy, maintain, and improve various hardware
devices, operating systems, software applications, peripherals,
and/or communication devices
- Manage ticketing, knowledge base, assets, and configuration
items
- Manage priorities, deadlines, and deliverables of assigned IT
projects and changes; communicate project and change status,
progress, and issues to IT Business Operations Supervisor, IT Team,
and other stakeholders
- Participate in on-call rotation and respond to after-hours
system issues
- Provide input for technology evaluations, budget
preparations
- Assist with vendor relationship management, contract
negotiation, and RFP preparation and analysis
- Build cyber security awareness and knowledge for self, team,
and end users
- Contribute to disaster recovery and business continuity
planning process
- Maintain updated skill sets, in line with industry best
practices
- Assist in addressing key organizational business/technical
issues with IT solutions
- Analyzes system enhancements/change requests to determine
impacts on other technical resources Individuals in the position
are required to perform work in a manner consistent with and
exemplary of the town's PRIDE philosophies and the town's Equal
Employment Opportunity policy.
SUPERVISION RECEIVED
Individuals work under the direct supervision of the IT Business
Operations Supervisor to carry out assigned duties, functions,
roles, and projects in both routine and complex circumstances.
Essential Job Functions
ESSENTIAL JOB FUNCTIONS
The Individual in the IT Analyst role is assigned specific
assignments, job duties, scope, authority, responsibility, roles,
and requirements as determined by the town, department, division,
and pursuant to laws, regulations, and practices. Individuals in
this position must be able to successfully perform, be responsible
for, and/or assist in the fulfillment of many job functions and
duties, with or without reasonable accommodation.
The following duties and responsibilities are illustrative of the
primary functions of this position and are not intended to be
all-inclusive:
Service
- Supports a service culture of two-way dialogue and ensures all
internal clients, as well as division employees, receive timely and
relevant information.
- Prioritizes and coordinates work within the division and with
other departments and staff to ensure timely completion of work
efforts and projects.
- Evaluates and responds to requests for service and assistance
from users and customers regarding computer and telecommunications
systems. Provides realistic and feasible technical solutions for
the town's information technology needs. Identifies, evaluates, and
coordinates computer and telecommunications hardware and software
purchases.
- Trains town employees in the use of computers and software
applications. Responsible for providing input to the town's and
department's budget for computer training.
- Delivers high-quality customer service for new and existing
programs and procedures. Technology Planning & Project Management
- Provides input to the long-term IT strategic plan and the
multi-year operational plan to achieve secure integrated town
business.
- Provides leadership, guidance, and support to all
departments/divisions regarding technology performance
management.
- Analyzes the effectiveness and efficiency of existing systems.
Provides strategic analysis for improving or further leveraging
these systems.
- Plans and coordinates own activities to accomplish the work
goals and objectives established for the department.
- Analyzes organizational and departmental business requirements
and translates requirements into technical process and system
solutions. Works cooperatively with IT staff and town staff in the
performance of assigned duties to maximize the efficiency and
quality of work.
- Helps develop systems, programs, and other initiatives with
consultants, vendors, or staff as needed. Ensures contracts with
other governmental agencies and outside vendors are current, valid,
and appropriate.
- Negotiates and recommends purchases from vendors. Coordinates
testing and evaluation of computer hardware, software, and
telecommunications equipment before implementation and use.
Installs equipment and software releases and updates according to
appropriate maintenance schedules. Determines the necessary
preventive and corrective maintenance for this equipment.
Participates in high-level process design walk-throughs and
develops test cases.
- Provides input to the IT Business Operations Supervisor and IT
Manager regarding the alignment of technology with town
initiatives, policies, and strategy. Provides analysis for
proposals, reports, and presentations.
- Manages projects requiring business analysis and training for
technology applications, programs, or systems created internally or
provided by third-party vendors.
- Prepares purchase requests for computer hardware, software, and
telecommunications equipment. Coordinates with IT Business
Operations Supervisor and IT Manager for budget approval.
- Works across town departments and proactively engages with
diverse constituencies to formulate creative solutions. Values
diversity and inclusion and reflects this in individual and IT team
service efforts. IT Teamwork
- Commits to personal professional development and supports team
on professional growth opportunities.
- Plans and manages own activities in coordination with other
members of the division.
- Works on individual, team, and organizational performance
management and constructive conflict resolution. Provides feedback
and updates to the IT Business Operations Supervisor on individual
performance and improvements. Identifies training opportunities to
maximize performance. Provides accurate feedback about the work
produced.
- Ensures compliance with applicable safety best practices and
standards, department regulations, and professional and
organizational best practices. Data/Systems Support and Management
- Provides input for a comprehensive data management program,
including documentation, systems analysis, computer operations, and
technical support.
- Supports utilization of multiple technology systems (e.g.,
utility billing, customer information system, automated phone
system, electronic billing, identity verification, web
portal).
- Resolves systems issues and malfunctions. Documents and reports
unresolved system malfunctions to the IT Business Operations
Supervisor. Negotiates vendor contracts.
- Assists users in solving computer-related problems with
hardware, software, or data. Suggests alternative methods of
operations, when appropriate and applicable.
- Provides input for statistical data for review by the IT
Business Operations Supervisor. IT Policy & Security
- Provides analysis of network, system, and software security.
Participates in discussions regarding enhancing security. Research
improvements and implementations of security. Provides
security-related recommendations to the IT Business Operations
Supervisor.
- Participates in and provides input for IT emergency, disaster
recovery, and other plans and procedures.
- Provides input for operating policies and procedures of the
department and lead change when needed.
OTHER DUTIES
- Depending on organizational need, additional duties may include
the following:
- The IT Analyst position participates in the Shared Fleet
Vehicle Program, which requires an annual motor vehicle record
check.
- Performs research as directed, such as discovering new
technology or tools, market research, etc.
- Performs related duties as established by law/ordinance or
reasonably directed by the town.
- May be involved in special projects that are directly or
indirectly related to essential job functions.
- Continues educational and certification requirements in order
to remain abreast of current methods and procedures.
- Assists other departments/divisions as necessary.
- May participate in town employee committees, projects, or
assignments as required.
- Other duties, projects, initiatives, and activities assigned by
the IT Business Operations Supervisor, IT Manager, Town Manager,
and Department Heads.
Education, Knowledge, Skills, Abilities
EDUCATION, EXPERIENCE AND FORMAL TRAINING
- A strong desire to work in the IT field.
- Required to work independently and with a team.
- Must be working toward a Bachelor's degree in Computer Science,
Information Systems, or a related field from an accredited
college.
- Must understand Microsoft Windows operating systems and/or
network environments.
- Equivalent combination of training and experience that provides
evidence that the applicant possesses the required knowledge,
skills, and abilities to perform the essential functions of the
job.
LICENSES OR CERTIFICATES
- Must have a current Colorado Driver's License or the ability to
obtain one upon hire, that meets the Town of Windsor's
standards
- Network, Computer, and/or Software related certifications, or
the ability to obtain them preferred.
KNOWLEDGE, SKILLS & ABILITIES
- Knowledge of the theory, principles, and practices of
technology management and ofthe current trends in Information
Technology and their application to public sector service
delivery.
- Experience & knowledge in the following areas: network
equipment and network terminology; desktop/server environment;
server virtualization/cloud application; IT methodology and best
practices.
- Knowledge of hardware and software systems used by the town (or
hardware/systems similar to those used by the town).Knowledge of
the principles, practices, and techniques of hardware
configuration, network operating systems, email systems, LAN/WAN
systems, and relational database structures; basic understanding of
various programming languages used with current computer
technology.
- Understanding of software development principles and practices
and ability to apply these in project analysis and management.
- Knowledge of project management methods and techniques.
- Knowledge of federal, state, and local statutes, ordinances,
and resolutions that regulate information technology.
- Knowledge of the general principles and practices of public
administration including budgeting, purchasing and financial
transactions, employee expectations, and communication
protocols.
- Strong analytical and problem-solving skills; strong conflict
resolution skills.
- Ability to effectively present and offer innovative ideas, new
methods, trends, and solutions to the advancement of the
organization.
- Ability to communicate effectively and update town
departments/divisions on current and upcoming projects, as
appropriate.
- Ability to develop and manage the service relationship with
customers and users in all departments as well as with outside
agencies and vendors.
- Ability to manage multiple assignments within established
deadlines.
- Extensive knowledge of, and experience with, Microsoft Office,
and other computer software programs and applications.
- Ability to communicate technical ideas to technical and
non-technical audiences at multiple levels of the organization
orally and in writing.
- Ability to anticipate and be aware of the town's IT needs, and
effectively communicate with IT team members. Ability to set work
priorities.
- Ability to prepare and maintain effective working relationships
with other employees, vendors, contractors, and the general
public.
- Ability to use independent judgment and discretion in
determining & implementing procedures for areas of
responsibility.
- Ability to effectively, efficiently, and courteously
communicate verbally and in writing, essential in providing
instructions and inspecting the work of others, memos, and
correspondences. MATERIALS and EQUIPMENT USED
Materials and equipment used include, but may not be limited to the
following:
- Equipment: Position requires ability to properly operate or use
the following equipment:computer and associated software, cell
phones, scanner, printer and other office equipment and technology
hardware. Position may require driving of a Town-owned or personal
vehicle.
Additional Information
WORKING ENVIRONMENT & PHYSICAL REQUIREMENTS
The physical demands described here are representative of those
that must be met by an employee to successfully perform the
essential functions of this job.
The physical activities of this position include, but are not
limited to, the following: climbing, balancing, kneeling, stooping,
crawling, reaching, standing, walking, pushing, pulling, lifting,
fingering, sitting, grasping, feeling, talking, hearing, and
repetitive motions.
The physical requirements of this position are considered Light
Work, exerting up to 20 pounds of force occasionally, and/or up to
10 pounds of force frequently, and/or a negligible amount of force
constantly to move objects. The worker is required to have close
visual acuity to perform an activity such as: preparing and
analyzing data and figures; transcribing; viewing a computer
terminal; extensive reading; visual inspection involving small
defects, small parts, and/or operation of machines (including
inspection); using measurement devices; and/or assembly or
fabrication of parts at distances close to the eyes.
The employee is subject to inside environmental conditions
(protection from weather, but not necessarily temperature changes.)
but may be occasionally be exposed to outside conditions in the
course of regular activities.T
he employee is subject to hazards: Includes a variety of physical
conditions, such as proximity to moving mechanical parts, moving
vehicles, electrical current, working on scaffolding and high
places, exposure to high heat or exposure to chemicals.
The employee is required to function in narrow aisles or
passageways.
This position is not considered safety sensitive because the
individual does not operate a commercial motor vehicle, as a
regular function of his/her daily job duties.
Note: This position description is not intended to be an exclusive
list of all of the requirements, duties, tasks, roles or
responsibilities associated with the position. Nothing in this
position description restricts the Town's ability to assign,
reassign or eliminate duties and responsibilities of this job at
any time.
The Town of Windsor will make all reasonable accommodations to
ensure that people with disabilities have an equal opportunity in
employment. Reasonable accommodations may be made to enable
individuals with disabilities to perform the essential
functions.
The town is dedicated to the principles of equal employment
opportunity. The town prohibits unlawful discrimination against
applicants or employees on the basis of age 40 and over, race
(including traits historically associated with race, such as hair
texture and length, protective hairstyles), gender (regardless of
gender identity or gender expression), sexual orientation, color,
religion, national origin, creed, disability, military status,
genetic information, pregnancy, or any other status protected by
applicable state or federal law.
The town is dedicated to the principles of equal employment
opportunity. The town prohibits unlawful discrimination against
applicants or employees on the basis of age 40 and over, race
(including traits historically associated with race, such as hair
texture and length, protective hairstyles), gender (regardless of
gender identity or gender expression), sexual orientation, color,
religion, national origin, creed, disability, military status,
genetic information, pregnancy, or any other status protected by
applicable state or federal law. This prohibition includes unlawful
harassment based on any of these protected classes. Unlawful
harassment includes verbal or physical conduct that has the purpose
or effect of substantially interfering with an individual's work
performance or creating an intimidating, hostile, or offensive work
environment. This policy applies to all employees, including
managers, supervisors, co-workers, and non-employees such as
customers, clients, vendors, consultants, etc.
The town will make reasonable accommodation(s) for qualified
individuals with known disabilities unless doing so would result in
an undue hardship for the town or cause a direct threat to health
or safety. The town will make reasonable accommodation(s) for
employees whose work requirements interfere with a religious
belief, unless doing so poses undue hardship on the town. Employees
and/or applicants needing such accommodation are instructed to
contact the Human Resources Department.
Benefits with the Town of Windsor
The town generally provides the following benefits (eligibility is
generally the 1st of the month after 30 days of employment):
- Group health benefits package and options, which include
medical, dental and vision
- 100% Employer Paid long-term disability plan
- 100% Employer Paid Basic life insurance policy
- Retirement Offerings (regular full-time employees):
- 401a Retirement Plan - employer contribution match up to 6%
based on employee participation - Vested at 20% per year, with 100%
vested after 5 years of employment
- 457 Deferred Compensation and/or Roth Retirement Plan, with
immediate employee eligibility
- Retirement Offerings (Sworn Police Positions):
- FPPA Pension Plan
- Voluntary short-term disability plan
- Paid Vacation Time - generally accrues monthly at the rate of
7.33 hours for full-time regular employees the first year, (unpaid
status impacts accruals) Time added every year.
- Paid Sick Leave - generally accrues at the rate of 6.67 hours
per month (unpaid status impacts accruals)
- Personal Days (up to two days, depending on hire date)
- Holiday Pay:
- Regular full-time employees receive eleven (11) paid holidays
annually
- Sworn Police Officers receive thirteen (13) floating paid
holidays annually
- Employee Assistance Program (EAP) effective immediately
- Discounted Membership to the Windsor Community Recreation
Center
01
Are you aware the hiring range for this position is $25.04 - $27.23
hourly?
- Yes
- No
02
Do you possess a current Colorado Driver's License or have the
ability to obtain one upon hire?
- Yes, I possess a current Colorado Driver's License.
- No, I do not possess a current Colorado Driver's License but am
able to obtain.
- No, I do not possess a current Colorado Driver's License and am
unable to obtain.
Required Question
Keywords: Town of Windsor, Commerce City , IT Analyst, Professions , Windsor, Colorado
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