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CSR - Customer Service Representative/Dispatch

Company: Ultimate Heating & Cooling, Inc
Location: Commerce City
Posted on: November 17, 2022

Job Description:

Ultimate Heating & Cooling is looking for a customer service representative. This customer-oriented role will include scheduling services. The chosen candidate must be able to adapt to a fast-paced and frequently changing work environment. They must effectively communicate verbally and in written form, provide excellent customer service to all incoming and outgoing phone calls making sure to resolve any customer service concerns.

*Responsibilities*
* Manage large amounts of incoming calls
* Identify and assess customers' HVAC needs
* Build sustainable relationships and trust with customer accounts through open and interactive communication
* Provide accurate, valid and complete information by using the right methods/tools/notes
* Handle customer concerns, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
* Keep records of customer interactions, process customer accounts and file documents
* Follow communication procedures, guidelines and policies
* Take the extra mile to engage customers

*Skills*
* Experience as a customer service representative
* Strong phone contact handling skills and active listening
* Excellent communication and presentation skills
* Ability to multi-task, prioritize, and manage time effectively
* High school degree

Job Type: Full-time

Pay: $19.00 - $21.00 per hour

Benefits:
* Dental insurance
* Health insurance
* Life insurance
* Paid time off
* Vision insurance
Schedule:
* 8 hour shift
* Day shift
* Monday to Friday
Supplemental pay types:
* Bonus pay

Experience:
* Dispatchers: 1 year (Preferred)

Language:
* Spanish (Preferred)

Work Location: One location%58047475%

Keywords: Ultimate Heating & Cooling, Inc, Commerce City , CSR - Customer Service Representative/Dispatch, Sales , Commerce City, Colorado

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